Please note that all timings are British Summer Time (BST), and are currently subject to change.
Wednesday 17 April
12.30pm – 12.35pm
Official Start and Welcome
Official Start and Welcome
Opening and close
Your host Lyssa Adkins will welcome you to the 2024 Agility Business Awards Conference. Lyssa Adkins is an internationally-recognised thought leader in the agile community.
Lyssa Adkins
Lyssa Adkins is an internationally-recognized thought leader in the Agile community. She is deeply trained and experienced in human systems coaching and facilitation and she is a frequent keynote speaker. Her content expertise is agile coaching, adult human development, and working with change and complexity. She is the author of Coaching Agile Teams which has been a top ranking business book for more than a dozen years and has sold over 75,000 copies. Her current focus is improving the performance of top leadership teams through insightful facilitation and organization systems coaching to help leaders take up the individual and collective transformation that is theirs to do.
- Website:
- lyssaadkins.com/
12.55pm – 1.25pm
ShopriteX - Ready – Fire – Aim
ShopriteX - Ready – Fire – Aim
Overall Business Agility
People Agility and Culture.
Strategy Alignment with Teams.
Fail Fast and Fail Forward.
- Just go for it and improve along the journey
- You do not need all of the answers upfront, passion and willingness will light the way
- EVERYONE is committed to positive and continuous improvement (+1 Culture)
- Dedicated “disciples” to unlock the potential of teams and individuals for exponential Business Agility
- Freedom to say NO and freedom to improve / innovate ANYTHING and EVERYTHING
- Followed a framework BUT adapted as needed
ShopriteX
ShopriteX is the digital innovation hub of the Shoprite Group, Africa's largest fast-moving consumer goods retailer. Marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and frictionless, more personalised shopping experiences.
Matthew Harvey
Matthew Harvey has vast experience in the retail industry, with a career spanning 37 years. He is now a certified SAFe®️ 4 Agilist, SAFe®️ 6 Release Train Engineer(RTE) and SAFe®️ 6 SAFe Practice Consultant (SPC)and has learned how to share practical skills on taking people and organisations on the Agile journey.
During his 17 years at Clicks, he gained valuable experience in-store and regional management and implementing space planning strategies. Matthew later spent 13 years as an independent contractor at Clicks. He excelled as a Senior Project Manager and successfully implemented a wide range of system and process projects, including their eCommerce project.
In the last seven years, he has been a part of the Shoprite Group, where he served as an independent contractor Senior Project Manager on the SAP COR3 project and as a Business Delivery Lead for the Digital Transformation project. Matthew is currently the Agile Delivery Chapter Lead at ShopriteX, where he has been for the last four years.
ShopriteX
ShopriteX is the digital innovation hub of the Shoprite Group, Africa's largest fast-moving consumer goods retailer. Marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and frictionless, more personalised shopping experiences.
Jeffrey Devine
A total of 20 years experience across Banking, Retail and IT with a strong emphasis on Agile adoption, Agile enablement and Change Management. Jeffrey’s passion is anything Agile and implementing Agile methods to unlock value for Stakeholders.
As a certified SAFe®️ 6.0 Practice Consultant (SPC), Release Train Engineer (RTE), Scrum Master (SASM), Advanced Scrum Master (A-CSM), Jeffrey works with Agile teams, RTE’s, STE’s, LPM etc to foster continuous delivery of solutions into Business with a focus on entrenchment and Agile adoption and fostering continuous growth and exploration.
His previous training delivery experience as well as strong Finance and Retail background brings diversity and experience from many facets ensuring that the Customer is at the centre of all value unlock In the last 6 years Jeffrey has worked for the Shoprite Group where he has worked in Change Management and is currently an Agile Specialist in the Agile Delivery Chapter at ShopriteX, where he has been for the last 2 years.
ShopriteX
ShopriteX is the digital innovation hub of the Shoprite Group, Africa's largest fast-moving consumer goods retailer. Marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and frictionless, more personalised shopping experiences.
1.30pm – 2pm
Coca-Cola Europacific Partners - Breaking barriers with an agile reset
Coca-Cola Europacific Partners - Breaking barriers with an agile reset
Overall Business Agility
Imagine a team, constrained by disjointed activities, misaligned priorities, looming clouds of doubt and disengagement, all whilst being established during a global pandemic. The time for change was upon us, but how could we, as CCEP, take a leap of faith into a new way of working, empowering our people and delivering beyond stakeholder expectations. Join us for a journey from Providers to Trusted Partners within the business and see a real example of a practical agile pilot to scale.
Along the way, we’ll provide tangible change metrics, supported by how we achieved these:
- Improved staff engagement by 39%
- Increased velocity by 2x
- Increased time on strategic initiatives vs BAU by 22%
- 65% increase in removing barriers to execution
- Agile transformation
- Business engagement
- Pilot to scale
Coca-Cola Europacific Partners
Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We are in the privileged position of making, moving and selling some the world’s most loved brands – helping 1.75 million customers across 29 countries grow. We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support. Our business generates over €15 billion in revenue, selling more than 3 billion unit cases. At the heart of everything we do is a simple but vital purpose, which we share with The Coca-Cola Company - to refresh Europe, the Pacific and Indonesia and make a difference.
2.05pm – 2.35pm
Roche Serbia - Leadership's Remarkable Impact: An Authentic Change Story
Roche Serbia - Leadership's Remarkable Impact: An Authentic Change Story
Overall Business Agility
Find out how Roche Serbia’s Leadership Team embraced agile values and principles to increase agility and employee engagement. This talk will describe how feedback and psychological safety ignited a cultural transformation fostering open communication, trust and collaboration among employees.
Unexpected talents were revealed through people development, and a refreshed learning culture showed strong results across science, innovation and digital proficiency.
This is an authentic story of leadership driving impactful strategic change, through empowerment and innovation.
- Increasing agility and employee engagement
- Building psychological safety
- Fostering learning for innovation
Roche Serbia
Roche has been present in Serbia since 1991, initially as a Representative Office and since 2005 as an independent company Roche doo. With its headquarters in Belgrade, Roche Serbia is today one of the leading pharmaceutical companies in Serbia, striving to provide patients with access to innovative therapeutic options and a personalized approach in treatment by ensuring adequate diagnostic procedures and therapies in the fields of oncology, neurology, ophtalmology and virology. Our Diagnostics division is a global leader in in-vitro diagnostics, while the Pharmaceuticals division is a leader in the field of innovative drugs in various areas of medicine. With the introduction of genomic testing, Diagnostics and Pharmaceuticals have united in integrated strategies and a personalized approach to patient needs.
Our goal is the same as our vision - to provide patients in Serbia with equal treatment opportunities as in the European Union.
Jelena Savic
I am deeply committed to the principle that everyone should have the opportunity to showcase their skills and knowledge. As a pharmacist by education, I bring a unique perspective to leadership, emphasising the importance of strong foundational knowledge in healthcare and beyond. As a leader, I champion style that nurtures mentorship, coaching, and collaborative sharing of expertise.
Currently, serving as the Agile Coach at Roche Serbia, I lead our Enabling Team in embracing an agile mindset, embodying our operating principles through exemplary leadership, and championing the importance of strong, foundational knowledge in our domains.
Anticipating the full potential of data and insights unlocked, we will witness the next transformative leap in healthcare. This future brings strategies that exceed the evolving needs of patients and the healthcare systems. Healthcare and the industry will be propelled by a collective shift in mindset, and herald an era of dynamic, responsive healthcare, setting new standards of excellence and redefining medical innovation above today's possibilities.
While I have a passion for sports and board games together with my family, my personal fulfilment extends to running and improving full marathon time, my next challenge being the Berlin Marathon 2024. See you there?
Roche Serbia
Roche has been present in Serbia since 1991, initially as a Representative Office and since 2005 as an independent company Roche doo. With its headquarters in Belgrade, Roche Serbia is today one of the leading pharmaceutical companies in Serbia, striving to provide patients with access to innovative therapeutic options and a personalized approach in treatment by ensuring adequate diagnostic procedures and therapies in the fields of oncology, neurology, ophtalmology and virology. Our Diagnostics division is a global leader in in-vitro diagnostics, while the Pharmaceuticals division is a leader in the field of innovative drugs in various areas of medicine. With the introduction of genomic testing, Diagnostics and Pharmaceuticals have united in integrated strategies and a personalized approach to patient needs.
Our goal is the same as our vision - to provide patients in Serbia with equal treatment opportunities as in the European Union.
2.40pm – 3.10pm
Panel Discussion on Agility in HR
Panel Discussion on Agility in HR
Agility in HR
Listen to a panel discussion where industry experts will explore Agility in HR, exchanging insights, best practices, and innovative ideas. We'll be exploring key questions such as:
-
We see a significant move towards the utilisation of contingent workers, ecosystem partners and digital workers – over and above full-time employees. How do you see the People function changing as a result of this?
-
In the agile and lean worlds, we see more focus on teams and teams-of-teams – how will this impact traditional policies on things such as reward, performance, organisation design, etc.
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Jobs have changed significantly recently – and are planned to change even more – how should organisations plan to fulfil their work delivery needs into the future?
Host
Myles Hopkins
Myles Hopkins is a business agility influencer and leads the business agility community in Africa. He is the founder of Be Agile and has been a globally respected consultant for the past 20 years.
Myles is a strategic systems thinker whose strength lies in seeing the bigger picture and understanding how that will translate across the full internal and external ecosystem that a client operates within.
He guides organisations to place the customer at the centre of everything they do whilst, simultaneously, enabling this through winning market strategies, focussed innovation, seamless and timely delivery, digital solutions and real-time business intelligence.
Myles believes that the organisations that thrive in the future are those with the best talent and drives a strong people agenda within his clients.
- Website:
- www.beagile.co.za/
Panellist
Alize Hofmeester
Alize is a senior advisor, and founder of TwinXter and The People Journey Circle©, she helps organizations explore and reshape the future way of working and ignites a different way of thinking to create a mindset that unleashes business agility. Her passion and dedication to the value of agility-based organizations drives her ambition to inspire managers and leaders to work and live from their purpose and unlock the human potential in their organisation with a key focus on the customers and add value to the world.
- LinkedIn:
- https://linkedin.com/in/alizehofmeester/
Ilhaam van der Schyff
Ilhaam is an accomplished Talent Acquisition professional with over 17 years’ experience in both the consulting and corporate space spanning multiple industries. She has led and driven transformation initiatives within the talent acquisition space, including traditional approaches to more focused and proactive talent acquisition & management strategies. Having held the position of Head of TA & Mobility in Corporate Functions, she is currently the Group Head of Talent Acquisition at Absa and has previously had a rich journey at Old Mutual where she was the Head of Talent Acquisition for the COO organisation.
She is passionate about studies in psychology and human behaviour, as well as the personal and professional development of people. Equally passionate about technology, innovation and automation and what it could bring to everyday life. She is a Masters NLP (Neuro Linguistic Programming) Life Coach and Practitioner, and her other professional qualifications include Advanced Business Management studies as well as Industrial Psychology.
Ilhaam believes that change is inevitable, but transformation is a choice, and as such advocates and supports agility and driving new ways of work.
Natal Dank
Natal Dank co-founded PXO Culture, which offers learning, coaching and consultancy and specializes in people experience, HR and business agility. She is also Chief Trendwatcher at the HR Trend Institute and was named one of the Most Influential HR Thinkers of 2022 by HR Magazine. Recognized as a pioneer of Agile in the people profession, Natal hosted the first London-based Agile HR Meetup in 2016, which has since grown into a global movement reshaping the L&D and people profession. In 2020, Natal published Agile HR: Delivering Value in a Changing World of Work and in 2024 followed up with Agile L&D: A Toolkit to Improve Organizational Learning and Drive Performance. Natal is an Australian who lives in the East Neuk of Fife, where she runs a global business from the Scottish seaside.
- LinkedIn:
- https://linkedin.com/in/nataldank/
Perry Timms
Perry Timms is the founder and Chief Energy Officer of PTHR - an 8-person global consultancy, setting out to create better business for a better world. Perry is an international and 2x TEDx speaker and award-winning writer on the future of work, HR & learning. Fingers crossed, PTHR will become a BCorp Certified Organisation later in 2020.
Perry’s 2017 book Transformational HR was an Amazon.com Top 30 HR seller shortly after its release (and is due for a second edition in 2021), but before that, his second book - The Energised Workplace - published in August 2020.
Perry’s work is influenced by human-centred, design and systems thinking plus agile, inclusive and autonomous ways of working that enhance personal fulfilment and organisation effectiveness.
perry is Adjunct Professor at Hult International Business School and Ashridge Management School; a visiting fellow at Cranfield School of Management, and Sheffield Hallam University.
Perry is a proud Chartered member of the CIPD and is a 3x member of HR Magazine’s HR Most Influential Thinkers making the top 10 in 2018 & 2019 and a 2020 Top 100 Global HR Influencer on numerous lists, a LinkedIn Learning instructor and Fellow of the RSA.
3.40pm – 4.10pm
KFC UK&I - The Agile Journey Behind a £1 Billion Chicken Sensation
KFC UK&I - The Agile Journey Behind a £1 Billion Chicken Sensation
Overall Business Agility
KFC's navigation of achieving true business agility amidst the pandemic. Witness how the integration of digital channels revolutionised customer engagement, driving over 50% of orders through online platforms. Discover the pivotal role of internal alignment in enabling this shift, illustrating the indispensable connection between digital innovation and organisational adaptation.
KFC UK&I
KFC is a global chicken restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who created a finger lickin’ good recipe more than 75 years ago—a list of 11 secret herbs and spices scratched out on the back of his kitchen door. Today, we still follow his formula for success, with real cooks breading and freshly preparing our delicious chicken by hand in more than 27,000 restaurants in over 145 countries and territories around the world.
Colonel Sanders was a born innovator and founded KFC on values like hard work, hospitality and generosity that still live large in the KFC brand today. We believe in making chicken the right way, by using quality ingredients and freshly preparing them by hand every day. We also proudly welcome everyone to enjoy a seat at our table. From our more than 800,000 Team Members to our guests around the world, KFC treats everyone with generosity and like family.
We are grounded in our heritage but looking forward to the future. KFC is always evolving to make it easier for our guests to enjoy our chicken. We do this through digital innovation and building new restaurants with our valued franchise partners. Every six hours, a new KFC restaurant opens somewhere in the world. As we grow, KFC is committed to doing so responsibly through commitments like our 2025 global plastic packaging goal, the realization of our 2018 commitment to stop purchasing chicken raised with antibiotics important to human medicine in the US and the KFC Harvest program, which to date has donated over 80 million pounds of food to our local communities around the world.
From KFC’s world-famous Original Recipe to our new signature flavours and formats, we are about making the most craveable, Colonel-inspired chicken in the world, the right way. If it’s not finger lickin’ good, it’s not us. And with the help of incredible franchise partners around the world, we’ll continue to be one of the fastest growing retail brands globally, both in emerging and developed markets alike."
Ben Richards
Ben is a coach and facilitator @ KFC UK&I. His primary areas of focus include delivering value earlier, improving collaboration, and fostering a culture of innovation and psychological safety.
Ben is driven by his desire to see teams and individuals thrive through the utilisation of their collective intelligence and diverse experiences to accomplish exceptional results. He takes pride in observing individuals’ strengths and capabilities shine through in their work.
KFC UK&I
KFC is a global chicken restaurant brand with a rich, decades-long history of success and innovation. It all started with one cook, Colonel Harland Sanders, who created a finger lickin’ good recipe more than 75 years ago—a list of 11 secret herbs and spices scratched out on the back of his kitchen door. Today, we still follow his formula for success, with real cooks breading and freshly preparing our delicious chicken by hand in more than 27,000 restaurants in over 145 countries and territories around the world.
Colonel Sanders was a born innovator and founded KFC on values like hard work, hospitality and generosity that still live large in the KFC brand today. We believe in making chicken the right way, by using quality ingredients and freshly preparing them by hand every day. We also proudly welcome everyone to enjoy a seat at our table. From our more than 800,000 Team Members to our guests around the world, KFC treats everyone with generosity and like family.
We are grounded in our heritage but looking forward to the future. KFC is always evolving to make it easier for our guests to enjoy our chicken. We do this through digital innovation and building new restaurants with our valued franchise partners. Every six hours, a new KFC restaurant opens somewhere in the world. As we grow, KFC is committed to doing so responsibly through commitments like our 2025 global plastic packaging goal, the realization of our 2018 commitment to stop purchasing chicken raised with antibiotics important to human medicine in the US and the KFC Harvest program, which to date has donated over 80 million pounds of food to our local communities around the world.
From KFC’s world-famous Original Recipe to our new signature flavours and formats, we are about making the most craveable, Colonel-inspired chicken in the world, the right way. If it’s not finger lickin’ good, it’s not us. And with the help of incredible franchise partners around the world, we’ll continue to be one of the fastest growing retail brands globally, both in emerging and developed markets alike."
Jatin Chandwani
Jatin Chandwani is a visionary technology executive and the CTO of KFC UK&I, known for his strategic acumen in driving technological innovation and organisational agility. With a rich background in various industries and global markets, he has led transformative programmes, digital innovations, and delivered impactful business outcomes. His tenure at Carnival UK and Tui showcased his talent for nurturing digital excellence and building high-performing teams. Excelling in aligning technology with business goals, Jatin promotes agility and swift adaptation to market changes. This approach makes him a collaborative leader for achieving sustained growth and competitive advantage.
4.15pm – 4.45pm
Liberty Specialty Markets - Running at the speed of change? Let’s talk coaching.
Liberty Specialty Markets - Running at the speed of change? Let’s talk coaching.
Overall Business Agility
Liberty's services help make the world a safer place. And we offer continuity in an unpredictable world. Over the past few years the world has seen an enormous amount of change which has not only called for our organisation to be in the forefront of global events but also has put to test our organisational Agility.
Soon after our successful Agile Transformation, the world changed and our organisation also changed. In this talk we will share:
- What we learned about the speed of global change and the effect it has on an Agile organisation.
- How to uplift your coaching capability to survive the storm and take your agile transformation to the next level.
- Where you will find that the most valuable impact can be made.
Liberty Specialty Markets
About Liberty Specialty Markets
Liberty Specialty Markets is the International specialty and commercial insurance and reinsurance division of Liberty Mutual. We offer products across key UK, European, Middle East, US, Asia Pacific & Latin America markets. We provide brokers and insureds with a broad product range and have over 2,000 employees in approximately 50 offices.
Liberty Mutual
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people and businesses embrace today and confidently pursue tomorrow.
In business since 1912, and headquartered in Boston, today we are the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. As of December 31, 2022, we had $50 billion in annual consolidated revenue.
We employ over 50,000 people in 29 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.
For more information, visit www.libertymutualinsurance.com.
Alexandra Ponce
EEnterprise Agile Coach at Liberty Specialty Markets and Product Excellence Lead Globally for Liberty Mutual.
I’ve been leading Agile Transformations for over 20 years in large organizations such as Anglo American, International Gaming Technology (IGT) and Liberty Mutual.
With a background in Industrial Engineering I have been passionate throughout my career about finding the practices and behaviours that lead to organizational performance by focusing on people and how achieving great results makes everyone have a happy more fulfilling working experience. As an ICF Accredited Executive Coach, I use a blend of coaching, agile best practices and lean governance to help people achieve greater results while building high performing teams which is then translated into positive business outcomes.
Liberty Specialty Markets
About Liberty Specialty Markets
Liberty Specialty Markets is the International specialty and commercial insurance and reinsurance division of Liberty Mutual. We offer products across key UK, European, Middle East, US, Asia Pacific & Latin America markets. We provide brokers and insureds with a broad product range and have over 2,000 employees in approximately 50 offices.
Liberty Mutual
At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people and businesses embrace today and confidently pursue tomorrow.
In business since 1912, and headquartered in Boston, today we are the fifth largest global property and casualty insurer based on 2022 gross written premium. We also rank 86 on the Fortune 100 list of largest corporations in the US based on 2022 revenue. As of December 31, 2022, we had $50 billion in annual consolidated revenue.
We employ over 50,000 people in 29 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.
For more information, visit www.libertymutualinsurance.com.
4.50pm – 5.20pm
Evaro - Sprinting Towards Success (Evaro's journey to adopting Agile Methodology)
Evaro - Sprinting Towards Success (Evaro's journey to adopting Agile Methodology)
Overall Business Agility
At Evaro, Agile methodologies were initially adopted by the development team to keep up with rapid changes in the health tech industry. This concept was later expanded to different functions across the organisation enabling better cross-functional collaboration, enhanced productivity through iterative sprints, and greater responsiveness to dynamic industry shifts.
Evaro
Evaro is a UK-based startup making access to minor healthcare faster, more convenient and affordable by plugging healthcare directly into the brands you already know and trust. Evaro offers an alternative between lengthy wait times for GP appointments and the high costs of private healthcare. Founded by medical professionals, Evaro provides AI-driven asynchronous consultations and private prescription services, addressing minor health issues typically handled by GPs.
Dr Thuria Wenbar
Dr. Thuria Wenbar is an emergency physician turned tech entrepreneur. As a doctor on the frontlines, she witnessed patients struggling to access care for minor health issues in an overburdened system. Dr. Wenbar knew there had to be a better way. Combining her medical expertise with her background in software development, she set out to find an innovative solution.
In 2018, Dr. Wenbar co-founded the digital health startup Evaro along with Dr. Oskar Wendowski serving initially as Evaro's founding CTO and now its CEO. Together with co-founder Dr. Wendowski and a talented team comprising clinicians and engineers, Evaro has become an innovative platform that provides swift, safe and effective treatment for common medical needs.
Under Dr. Wenbar's leadership, Evaro aims to transform healthcare by integrating directly with the everyday brands you already know and trust
Evaro
Evaro is a UK-based startup making access to minor healthcare faster, more convenient and affordable by plugging healthcare directly into the brands you already know and trust. Evaro offers an alternative between lengthy wait times for GP appointments and the high costs of private healthcare. Founded by medical professionals, Evaro provides AI-driven asynchronous consultations and private prescription services, addressing minor health issues typically handled by GPs.
5.25pm – 5.55pm
Panel Discussion on Agility in Marketing
Panel Discussion on Agility in Marketing
Agility in Marketing
Listen to a panel discussion where industry experts will explore Agility in Marketing, exchanging insights, best practices, and innovative ideas. We'll be exploring key questions such as:
- What's one thing you believe is important to break the busy-work cycle, to get marketers off the hamster wheel so they can deliver more value?
- Let’s talk a bit about cross-functional collaboration – how have you seen that work in marketing teams? Is there ever a time it doesn't work or isn't needed?
- Obviously proving the value of what we do and how we do it is critical for marketers. Can you give our audience one top takeaway around data, measurement, and agility?
Host
Andrea Fryrear
Andrea Fryrear is CEO and co-founder of AgileSherpas. She specializes in organizational design and executive coaching, but now spends most of her time focused on the vision, culture, and strategy of AgileSherpas.
Prior to co-founding AgileSherpas, Andrea spent over a decade in marketing. Her roles included content strategist, content marketer, project manager, and editorial assistant for both brands and agencies. Once she discovered Agile ways of working, however, she dove in and has never looked back.
Andrea is one of the co-authors of the ICAgile Marketing Agility curriculum, as well as two books on marketing agility: Mastering Marketing Agility and Death of a Marketer. She holds numerous Agile certifications, including Certified Agile Leader (CAL-1), Certified Professional in Leading with Agility (ICP-LEA), Certified Agile Coach (ICP-ACC), Advanced Product Owner (A-CSPO), Scrum@Scale Practitioner, Certified Professional in Marketing Agility (ICP-MKG), ICAgile Certified Instructor, and Certified Scrum Master (CSM).
Her non-Agile achievements include a Bachelor’s degree in English from Austin College and a Master’s degree in Women’s Studies from Oxford University.
Although once referred to as “The Beyonce of Agile Marketing,” Andrea does spend time away from her kanban board occasionally. Her favorite pastimes are camping, skiing, and hiking in her adopted Colorado home, ideally followed by a local microbrew and a British mystery novel.
- Website:
- www.agilesherpas.com
- LinkedIn:
- https://linkedin.com/in/afryrear
Panellist
Jim Ewel
Jim Ewel is one of the authors of the Agile Marketing Manifesto and the co-founder of the Agile Marketing Alliance (www.agilemarketingalliance.com ). He is also the author of the essential guide to implementation of Agile marketing, The Six Disciplines of Agile Marketing.
He is frequently asked to speak on the topic of Agile Marketing at industry conferences, and he has helped over 80 companies adopt Agile marketing, including organizations as diverse as T-Mobile, Salesforce, Best Buy Canada, Thales, Doxy.me, EQ Bank, Boston Private, CUNA, NAIT, Deseret Digital, SpaceSaver, Great Dane Trailers, Northern Arizona University, Netskope, Sprinklr, and Zenprise.
Earlier in his career, Jim spent 12 years at Microsoft in various roles including GM of SQL Server marketing and Vice President of Server Marketing. Jim was also CEO of three startups in the Seattle area, all of which grew rapidly and were eventually sold to Oracle, Google, and Stratus Video.
- Email:
- [email protected]
- Website:
- www.agilemarketingalliance.com
Rachel Cain
Rachel Horton Cain is the Marketing Operations Lead on the Brand Team at Eastman. Rachel has been with the company for 13 years and has been responsible for efforts around social media, lead generation, web launches, and inquiries and campaign management. Prior to Eastman, she worked as a community manager for a large non-profit healthcare organization and as managing editor at a regional business magazine.
Eastman
Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company’s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive and diverse company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2023 revenue of approximately $9.2 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com.
Zoë Merchant
Zoe Merchant is the founder and managing director of Bright, a strategic B2B marketing consultancy that gives marketers the power to do great work and deliver business results. With over 20 years of experience in agile marketing, she helps clients reinvent their marketing operations, align with business goals, and deliver tangible value.
As a leader and innovator in her field, Zoe has been recognised as a top 10 women leader of 2020, a 3x #40overforty advertising and marketing leader, and a #CannesLions70 Creative B2B juror in 2023. She is also a certified Agility in Marketing professional and a member of the Bank of England Decision Maker Panel.
Zoe is passionate about investing and reinventing marketing teams, promoting diversity and inclusion, and championing marketing's role in business transformation.
Thursday 18 April
8.10am – 8.40am
Bumrungrad International Hospital - Agility that transforms World-Class Healthcare Business
Bumrungrad International Hospital - Agility that transforms World-Class Healthcare Business
Agility in Marketing
Agility is one of Bumrungrad's core values. We use agile methodology to help increase team performance across the hospital. We create sprint planning to define what can be delivered and how that work will be achieved. Then we get collaboration with the scrum team to support each other and to achieve the goals within timelines. Focusing on cultivating our strong agile mindset which is an important basis in Digital Transformation makes employees open-minded about change.
- No-Blame Culture
- Agility Transformation
- Change Management
Bumrungrad International Hospital
Founded in 1980, Bumrungrad International Hospital has been a global pioneer in providing world-class healthcare services and international patient support for nearly four decades. Located in the heart of Bangkok, Thailand. Bumrungrad is an internationally accredited, multi-specialty hospital listed on the SET since 1989. One of the largest private hospitals in Southeast Asia, Bumrungrad cares for over 1.1 million patients from more than 190 countries annually.
Agility is one of Bumrungrad's core values. Using Agile methodology to help increase team performance across the hospital. We create sprint planning to define what can be delivered and how that work will be achieved. Then we get collaboration with the scrum team to support each other and to achieve the goals within timelines.
According to Bumrungrad's mission, we aim to deliver innovative clinical and service experiences. Thus, Digital MarTech, founded to deliver a total digital solution and set up a one-stop digital healthcare ecosystem that really can attract, and inspires tech-savvy specialists. While the hospital has understood the risk-level of such initiatives but still encourages fail-fast culture allowing teams to learn something from each failure that helps succeed faster the next time which is a really good part of the new digital culture.
Teeraphol Ambhai
Teeraphol Ambhai is an exceptional digital talent with a consistently constructive and collaborative approach towards his team and other functional teams with a high-level understanding of Agile and Project Management practices, use of OKRs, and instilling a sense of ownership as well as growth mindset that results in world-class social media outcomes. He has been an essential part of Bumrungrad International’s industry-leading and ever-evolving online presence for more than 9 years, since graduating with a Master’s Degree from CMMU in 2014 and Bachelor Degree from ICT Mahidol University in Computer Science, also got Mini MBA from Neo Academy by CMMU. Currently, he studies Doctoral at UTCC.
He is the key person who made hospital received more than 50 awards among other hospitals both in Thailand and internationally. Moreover, he won the personal awards winner of 6 international magazine awards with the same named "Most Influential MarTech Leader 2023" and this year awards winner: Future Trends Leader of Technology 2024 and Healthcare Marketing Specialist of the Year 2024 (South East Asia) from MarTech Awards 2024.
Furthermore, He also selected as one of KM and innovation committee of hospital, recognize KM and innovative idea/results for Bumrungrad Innovation Competition with yearend Knowledge Festival.
Bumrungrad International Hospital
Founded in 1980, Bumrungrad International Hospital has been a global pioneer in providing world-class healthcare services and international patient support for nearly four decades. Located in the heart of Bangkok, Thailand. Bumrungrad is an internationally accredited, multi-specialty hospital listed on the SET since 1989. One of the largest private hospitals in Southeast Asia, Bumrungrad cares for over 1.1 million patients from more than 190 countries annually.
Agility is one of Bumrungrad's core values. Using Agile methodology to help increase team performance across the hospital. We create sprint planning to define what can be delivered and how that work will be achieved. Then we get collaboration with the scrum team to support each other and to achieve the goals within timelines.
According to Bumrungrad's mission, we aim to deliver innovative clinical and service experiences. Thus, Digital MarTech, founded to deliver a total digital solution and set up a one-stop digital healthcare ecosystem that really can attract, and inspires tech-savvy specialists. While the hospital has understood the risk-level of such initiatives but still encourages fail-fast culture allowing teams to learn something from each failure that helps succeed faster the next time which is a really good part of the new digital culture.
8.45am – 9.15am
Sunlife India - We are Next generation Procurement
Sunlife India - We are Next generation Procurement
Agility in Finance, Procurement & Contracts
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In the mist of pandemic, taking up the challenge to set up a Procurement function in organization & today in front of you all representing an award-winning team. It feels good, emotional, and “Yes” still feels like Day 1. In the past 3 years, developing Procurement function and proving that we can offer much more to organization than Cost savings. We have not only introduced transparency, integrity, supplier consolidation, data analytics but also induced automation, supplier diversity, a sustainable supply chain and contributed in the Purpose of our Organization. As they say, sky is the limit. Now, we are guiding other regions in our company how to build, run & transform a Strategy & Procurement Function.
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Sunlife India
The SUNLIFE India procurement function is integral to sunlife business . It is responsible for the coordination and management of all activities related to the acquisition of goods and services.
The overall Goals of strategic Procurement is to achieve large and sustainable cost reductions, long-term supply stability, minimization of supplier risk, Improve quality. and reduce cost.
We, at SUNLIFE India Procurement, have embarked on an agile transformation journey, rethinking how we can create value by embracing more flexible methods of working and developing a delivery model that is more sensitive to change and fast-paced situations. Sunlife Procurement has classified its present activities and processes to determine which areas require greater efficiency and which might benefit from greater agility.
It should then provide teams with the skills and culture that promotes speed, innovation, and chances for continual development. Value creation will be enabled by the transformation of the delivery model, which will create new opportunities and strengthen the capacities to respond quickly to exogenous and endogenous changes.
The challenge that emerges is to identify all the activities that Procurement function currently performs and assess the current level of maturity and nature of the activity (e.g., strategic vs. transactional, efficiency vs. agility). This determines where higher efficiency and reduced effort are required, and where agile, progressive, and iterative development can create and add value.
Anupam Tandon
Anupam is seasoned Procurement Leader with 17+ years of experience transforming global procurement functions and driving cost savings through strategic sourcing, process optimization, and technology enablement.
Currently, leading Strategic Procurement as Head at Sun Life Global Solutions, managing a team that delivers $40 million in annual procurement spend.
Responsible for transformative strategic advisory, third party risk management, shared services centers of excellence, policies and processes, and digital transformation through SAP Ariba and S/4 Hana platforms.
Previously held senior procurement leadership roles at Walmart, Carrefour, and Samsung, where I successfully implemented category management strategies, process re-engineering initiatives, and technology roadmaps.
Certified in Agile methodologies through SAFe 6 and a certified Mindfulness practitioner. Passionate about sustainability and leading procurement's role in achieving corporate social responsibility goals.
Proven track record of building high-performing procurement organizations through people development, change management, and fostering a culture of innovation, collaboration and continuous improvement. Expert advisor for procurement shared services, third party governance, and digital transformation strategies.
Always seeking new challenges to apply strategic thinking, process expertise and technology knowledge in creating business value through procurement excellence.
Sunlife India
The SUNLIFE India procurement function is integral to sunlife business . It is responsible for the coordination and management of all activities related to the acquisition of goods and services.
The overall Goals of strategic Procurement is to achieve large and sustainable cost reductions, long-term supply stability, minimization of supplier risk, Improve quality. and reduce cost.
We, at SUNLIFE India Procurement, have embarked on an agile transformation journey, rethinking how we can create value by embracing more flexible methods of working and developing a delivery model that is more sensitive to change and fast-paced situations. Sunlife Procurement has classified its present activities and processes to determine which areas require greater efficiency and which might benefit from greater agility.
It should then provide teams with the skills and culture that promotes speed, innovation, and chances for continual development. Value creation will be enabled by the transformation of the delivery model, which will create new opportunities and strengthen the capacities to respond quickly to exogenous and endogenous changes.
The challenge that emerges is to identify all the activities that Procurement function currently performs and assess the current level of maturity and nature of the activity (e.g., strategic vs. transactional, efficiency vs. agility). This determines where higher efficiency and reduced effort are required, and where agile, progressive, and iterative development can create and add value.
Pritam Jindal
Pritam is Manager, Strategic Procurement at Sun Life Global Solutions.
With over 15 years of experience in procurement and supply chain management, handling an annual procurement portfolio of over $20 million and specialize in technology procurement.
Previously, I held procurement roles at leading financial services companies such as EXL Service, Max Life Insurance, SBI Card, and Home Credit. I have a proven track record of delivering critical projects on time and under budget, generating significant cost savings, and establishing streamlined end-to-end procurement processes.
Core areas of expertise include strategic sourcing, supplier relationship management, contract negotiations, and systems implementation. I have successfully implemented Oracle and SAP Ariba/HANA procurement systems to optimize operations and drive efficiencies.
Passionate about leveraging technology and process innovation to maximize value from procurement. Always looking for new ways to create win-win partnerships with suppliers and deliver bottom-line impact for the business.
Sunlife India
The SUNLIFE India procurement function is integral to sunlife business . It is responsible for the coordination and management of all activities related to the acquisition of goods and services.
The overall Goals of strategic Procurement is to achieve large and sustainable cost reductions, long-term supply stability, minimization of supplier risk, Improve quality. and reduce cost.
We, at SUNLIFE India Procurement, have embarked on an agile transformation journey, rethinking how we can create value by embracing more flexible methods of working and developing a delivery model that is more sensitive to change and fast-paced situations. Sunlife Procurement has classified its present activities and processes to determine which areas require greater efficiency and which might benefit from greater agility.
It should then provide teams with the skills and culture that promotes speed, innovation, and chances for continual development. Value creation will be enabled by the transformation of the delivery model, which will create new opportunities and strengthen the capacities to respond quickly to exogenous and endogenous changes.
The challenge that emerges is to identify all the activities that Procurement function currently performs and assess the current level of maturity and nature of the activity (e.g., strategic vs. transactional, efficiency vs. agility). This determines where higher efficiency and reduced effort are required, and where agile, progressive, and iterative development can create and add value.
9.20am – 9.50am
DEWA - DEWA's Journey Towards Excellence, Sustainability, and Innovation
DEWA - DEWA's Journey Towards Excellence, Sustainability, and Innovation
Overall Business Agility
DEWA's agile enhancement journey has been a key enabler for establishing itself as a pioneering utility worldwide through excellence, sustainability and innovation. In this talk, discover how DEWA's business agility approach has empowered it to swiftly adapt to evolving market dynamics, foster innovation, and lead the charge towards a more sustainable future for Dubai.
DEWA
DEWA is committed and aligned to Dubai’s 8 Principles and 50-Year Charter supporting the UAE’s directions through the delivery of global leading services and innovative energy solutions enriching lives and ensuring the happiness of our stakeholders in a sustainable manner.
Suhayb Mahmood
Suhayb is an international speaker, coach and consultant who was executed international transformation programs for many renowned organisations.
He has gathered a wealth of knowledge and experience from turbo charging start-up companies to optimizing the largest organizations in the world.
9.55am – 10.25am
Panel Discussion on Agility in Finance, Procurement & Contracts
Panel Discussion on Agility in Finance, Procurement & Contracts
Agility in Finance, Procurement & Contracts
Listen to a panel discussion where industry experts will explore Agility in Finance, Procurement and Contracts, exchanging insights, best practices, and innovative ideas. We'll be exploring key questions such as:
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What is the challenge here? Why, as agilists, are we talking about Finance, Procurement and Contracts? Please, each of you, name just one to give us a context for our discussion
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Could you briefly describe a process or a behaviour you’ve seen in organisations that shows how finance, procurement and contracts can be adapted to a more agile way of working – and the impact that has?
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What would be your top tip for organisations seeking greater alignment between agile ways of working and finance, procurement and contracts?
Host
Alistair Corrie
Alistair is a Professional Member of the Agile Business Consortium (Catalyst) and a Qualified Chartered Accountant (FCA). He has a keen interest in emotionally intelligent leadership, the neuroscience of problem solving, the psychology of human motivation, and the Inner Game approach to performance. Alistair is a hands-on agile consultant with extensive experience in business transformation and agile product delivery. He helps leaders and teams bridge the gap between traditional and agile thinking. He believes that governance is built into Agile, and that Agile is the Trojan Horse for delivering positive change in an organisation, and that Finance and HR can be the Trojan Horses for delivering that Agility by stealth.
- Email:
- [email protected]
- Website:
- corriepartnership.com/
Panellists
Anna Zakoyan
Agile Coach, Trainer and Consultant Anna is the founder of PrimeProjekt - helping companies to transform how teams collaborate and how the work gets done to create value with no delay.
Anna has 17 years of experience in leading teams, an Agile practitioner since 2010, and has worked with companies such as SGS Digicomply, Krisp, Ucraft, HSBC, Ameriabank, and Joomag.
She has helped 50+ companies, coached more than 200 teams, and trained more than 3000 individuals.
She has been a speaker at various agile events and conferences, including Scrum Global Gathering 2019, Agile Z-Day 2020, Lebanese American University Agile event 2020, Frug’Agile 2021, Agnostic Agile Conference 2022, Agile Tour Vilnius 2022, and Agile Alliance 2023 Scotland.
Being herself a true humanist, she loves working with people, craving together "Agile mindset" and getting the most out of each team.
Mirko Kleiner
Mirko Kleiner is the President of the Lean-Agile Procurement Alliance, Thought Leader in Lean-Agile Procurement, CIPS Award Winner 2018, international speaker and co-founder of Flowdays – The Agile Cooperative. Mirko supports their customers as an Agile Enterprise Coach on their journeys to create a positive impact for their employees, customers and shareholder.
- Email:
- [email protected]
- Extension:
- www.flowdays.net
- Twitter:
- @MirkoKleiner
- Website:
- www.lean-agile-procurement.com
- LinkedIn:
- https://linkedin.com/in/mirkokleiner/
Mwaka Lungu
As Managing Director of the Consortium, Mwaka's drive is to see the mission of the organisation fulfilled as it advances business agility worldwide and support the professional development of its members. Mwaka implements and delivers the strategic objectives as agreed by the board and maintains an extensive up to date understanding of the organisation’s finances. Her areas of special interest include finance models, forecasting, business agility and leadership, and recreational baking.
10.55am – 11.25am
TBC Bank - How to win the Agile Transformation Game in a Sustainable Way
TBC Bank - How to win the Agile Transformation Game in a Sustainable Way
Overall Business Agility
- Be Brave – Dive into the Agile journey with courage - be creative, try things, fail fast, and learn quickly.
- Beware the Cobras – Be cautious of unexpected outcomes, when solutions might worsen the problems they’re meant to solve.
- Be Relentless – commit to the Agile journey with unwavering support and dedication. Recognize that it is a continuous cycle of improvement, requiring significant effort and trust in the process.
TBC Bank
TBC, established in 1992, is a technology-driven financial company with a significant presence in Georgia and Uzbekistan, with millions of active customers and total assets exceeding $29 billion. Listed on the London Stock Exchange since 2014, TBC has earned various accolades over the years, named as the Best Bank in Georgia by the prestigious Global Finance Magazine, among others.
TBC's mission is simple, yet profound: to make people's lives easier. At the heart of this mission is the company culture, shaped by a team, that is winner by nature, happy, curious, result-oriented, open for new opportunities, honest, and always delivers on its promises.
For over three decades, TBC has been a leading financial institution in the region, however, since 2019, the organization has undegone a fundamental change - an Agile Transformation of core business areas, which resulted in a shift towards customer centricity, improved work environment, and an accelerated time-to-market for products and services. Nowadays, TBC unites around 10,000 professionals, with more than 1,000 in Agile structures, marking a significant rise from the initial 350.
Nowadays, Agile transformation remains an integral part of TBC's strategy, further emphasizing its commitment to continuous improvement across all areas of the business.
Konstantine Kevlishvili
Konstantine joined TBC in 2023 as an Agile Coach. Since then he is involved in proactively coaching and mentoring teams in Agile, Scrum and continuous improvement practices to enhance their performance and contributing to initiatives aimed at reinforcing organizational agility in collaboration with various stakeholders.
Before joining TBC, Konstantine's career was rich in project management experience, holding various roles at both local and international companies. His positions included Head of Agile Project Management, Agile Coach, Scrum Master, and Senior Project Manager, among others.
TBC Bank
TBC, established in 1992, is a technology-driven financial company with a significant presence in Georgia and Uzbekistan, with millions of active customers and total assets exceeding $29 billion. Listed on the London Stock Exchange since 2014, TBC has earned various accolades over the years, named as the Best Bank in Georgia by the prestigious Global Finance Magazine, among others.
TBC's mission is simple, yet profound: to make people's lives easier. At the heart of this mission is the company culture, shaped by a team, that is winner by nature, happy, curious, result-oriented, open for new opportunities, honest, and always delivers on its promises.
For over three decades, TBC has been a leading financial institution in the region, however, since 2019, the organization has undegone a fundamental change - an Agile Transformation of core business areas, which resulted in a shift towards customer centricity, improved work environment, and an accelerated time-to-market for products and services. Nowadays, TBC unites around 10,000 professionals, with more than 1,000 in Agile structures, marking a significant rise from the initial 350.
Nowadays, Agile transformation remains an integral part of TBC's strategy, further emphasizing its commitment to continuous improvement across all areas of the business.
Inga Kelauradze
In 2018, the bank decided to adopt Agile at scale, with Inga leading the transformation program right from the beginning. The initial phase of the transformation covered 8 tribes across different business segments and IT. Afterwards, Agile was introduced in Corporate, Risk and Operations.
Currently she is leading Agile Transformation Office (ATO), focusing on constantly continuous improvement and oversight of the Agile organization - 100% of delivery organization, 17% of the entire organization, with more than 1000 employees in Agile. In addition to that, she is managing different organizational processes such as QBR, Portfolio management, organizational changes and different transformation streams.
Previously Inga’s experience mostly was related to IT projects and Project management activities in banking industry, she was leading PMO office in Société Générale Group, JSC Bank Republic, Tbilisi, Georgia, before assuming the role of Head of PMO at TBC.
TBC Bank
TBC, established in 1992, is a technology-driven financial company with a significant presence in Georgia and Uzbekistan, with millions of active customers and total assets exceeding $29 billion. Listed on the London Stock Exchange since 2014, TBC has earned various accolades over the years, named as the Best Bank in Georgia by the prestigious Global Finance Magazine, among others.
TBC's mission is simple, yet profound: to make people's lives easier. At the heart of this mission is the company culture, shaped by a team, that is winner by nature, happy, curious, result-oriented, open for new opportunities, honest, and always delivers on its promises.
For over three decades, TBC has been a leading financial institution in the region, however, since 2019, the organization has undegone a fundamental change - an Agile Transformation of core business areas, which resulted in a shift towards customer centricity, improved work environment, and an accelerated time-to-market for products and services. Nowadays, TBC unites around 10,000 professionals, with more than 1,000 in Agile structures, marking a significant rise from the initial 350.
Nowadays, Agile transformation remains an integral part of TBC's strategy, further emphasizing its commitment to continuous improvement across all areas of the business.
11.30am – 12pm
Vodafone UK Digital - A Blooming Success! Cultivating Vodafone's Agile Garden
Vodafone UK Digital - A Blooming Success! Cultivating Vodafone's Agile Garden
Agility in Marketing
In the pre-pandemic landscape, Vodafone's Business Marketing garden was neglected with wilting Agile spirits.
Led by a dual Product Owner and Scrum Master, a resilient team saw green shoots of change and embraced Agile principles whilst cultivating camaraderie. Surprisingly, the pandemic became fertile ground for innovative ways of working that began to foster deeper roots of trust. Further team challenges saw the team rise further, cultivating stakeholder bonds working together with Agile gardeners to make this team a blooming success.
- Sowing seeds in barren soil
- Nurturing the green shoots of growth
- Harvesting the fruits of a new way of working
Vodafone UK Digital
At Vodafone, we are known for our technology, but it is humanity that drives our business forward.
We believe that, when working together, humanity and technology can find the answers and create a better future for all.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun, and thinking about technology that doesn’t even exist yet.
More than 38 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain, and have been changing the lives of billions of people ever since.
Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025.
We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive, and make a real difference to people and our planet.
We are known for our technology, but it is humanity that drives us forward.
Dr Chris Spackman
Dr Chris Spackman is an experienced Agile Coach and trainer with a demonstrated history of driving Agile transformation in the telecommunications and financial services sectors.
He is the Scrum Master Chapter Lead in Vodafone Consumer UK where he has led various Agile initiatives over a period of six years.
He is passionate about people and fostering the culture needed to grow and deliver great digital products and is an advocate of building change on the foundations of a continuous learning culture.
Chris has a background in Higher Education and completed his Ph.D. at the University of Portsmouth in 2016.
Vodafone UK Digital
At Vodafone, we are known for our technology, but it is humanity that drives our business forward.
We believe that, when working together, humanity and technology can find the answers and create a better future for all.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun, and thinking about technology that doesn’t even exist yet.
More than 38 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain, and have been changing the lives of billions of people ever since.
Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025.
We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive, and make a real difference to people and our planet.
We are known for our technology, but it is humanity that drives us forward.
Spencer Allen
Spencer Allen, Bsc, Dip IT, is a customer focused Scrum Master and Agile Coach, with a proven delivery record in the UK telecoms service provision market.
He is a Senior Scrum Master in Vodafone UK where he has honed significant skills in data analysis, design, product management and financial acumen during his varied career with the company from soon after its inception.
Spencer is a result focused, people first leader and has enjoyed being central in Vodafone’s recent steps towards gaining business agility.
Vodafone UK Digital
At Vodafone, we are known for our technology, but it is humanity that drives our business forward.
We believe that, when working together, humanity and technology can find the answers and create a better future for all.
Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun, and thinking about technology that doesn’t even exist yet.
More than 38 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain, and have been changing the lives of billions of people ever since.
Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025.
We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive, and make a real difference to people and our planet.
We are known for our technology, but it is humanity that drives us forward.
12.05pm – 12.35pm
Allianz Türkiye - Agile@scale: unleashing hyper-productive teams in the organisation
Allianz Türkiye - Agile@scale: unleashing hyper-productive teams in the organisation
Overall Business Agility
Value Creating: Integrating Cross-Functional Skills into a Team
Culture Shift: Leading Adaptation to New Cultures
How to Accelerate and Sustain Change: Key Catalyst Roles
In today's swiftly evolving business landscape, agility transcends mere methodology—it's a critical component for staying ahead. At Allianz Turkey, we've witnessed the remarkable outcomes when a diversity of talents and competencies converge, centering on customer value, accelerating the launch speed of products and services, enhancing productivity, and fostering a collaborative work culture that strengthens team spirit.
What's the secret? Agile@Scale. This approach breaks through traditional confines, creating a vibrant space where teams excel and deliver extraordinary results.
Allianz Türkiye
Allianz Türkiye, which started its journey in 1923 and shares its centennial celebration with the Republic of Türkiye in 2023, continues as part of the Allianz Group since 2008. Under the umbrella of Allianz Türkiye, there are Allianz Sigorta in non-life insurance, Allianz Yaşam ve Emeklilik, and Allianz Hayat ve Emeklilik in private pension system and life insurances. The headquarters of Allianz Türkiye is located in 'Allianz Tower' in Istanbul, and the operational center is in 'Allianz Campus' in Izmir.
With 2,300 employees, 12 regions, 4,800 agencies, 1,500 bank branches, and 8,094 contracted institutions, Allianz Türkiye works to say "Allianz Seninle" (We secure your future) to its 6.8 million customers in 81 provinces at any moment they need. Leading in customer experience, agility, digitization, employee engagement, sustainability, and innovation in the sector, Allianz Türkiye aims to create an end-to-end digital customer experience with its customer-focused digitization strategy. Through the Allianz'im Mobile Application, which provides fast and easy access, customers can track policies, payments, compensation details and processes, monitor their individual retirement savings, and access features such as rapid health claim notification, increasing contribution share, and changing funds with a single touch, along with immediate access to doctor and nurse support. Allianz Türkiye continues to stand by its customers.
Tankut Hasbaş
Tankut Hasbaş, who serves as a transformation leader, has more than 20 years of experience in business development, strategic planning and large-scale process improvement projects, and corporate project portfolio management. Before joining the Agile Office, he worked as the Project Management and Business Architecture Head at Allianz Turkey. For the last 5 years, he has focused on agile working style and leadership in corporate transformation.
Allianz Türkiye
Allianz Türkiye, which started its journey in 1923 and shares its centennial celebration with the Republic of Türkiye in 2023, continues as part of the Allianz Group since 2008. Under the umbrella of Allianz Türkiye, there are Allianz Sigorta in non-life insurance, Allianz Yaşam ve Emeklilik, and Allianz Hayat ve Emeklilik in private pension system and life insurances. The headquarters of Allianz Türkiye is located in 'Allianz Tower' in Istanbul, and the operational center is in 'Allianz Campus' in Izmir.
With 2,300 employees, 12 regions, 4,800 agencies, 1,500 bank branches, and 8,094 contracted institutions, Allianz Türkiye works to say "Allianz Seninle" (We secure your future) to its 6.8 million customers in 81 provinces at any moment they need. Leading in customer experience, agility, digitization, employee engagement, sustainability, and innovation in the sector, Allianz Türkiye aims to create an end-to-end digital customer experience with its customer-focused digitization strategy. Through the Allianz'im Mobile Application, which provides fast and easy access, customers can track policies, payments, compensation details and processes, monitor their individual retirement savings, and access features such as rapid health claim notification, increasing contribution share, and changing funds with a single touch, along with immediate access to doctor and nurse support. Allianz Türkiye continues to stand by its customers.
12.40pm – 1.10pm
Panel Discussion on Business Agility
Panel Discussion on Business Agility
Overall Business Agility
Listen to a panel discussion where industry experts will explore Business Agility, exchanging insights, best practices, and innovative ideas. We'll be exploring key questions such as:
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Culture, Leadership and Governance sit at the heart of the Framework for Business Agility. Based on your experience, where should organisations (wishing to improve business agility) start?
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In your view, what aspect of business agility would most often be misunderstood?
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What’s the main challenge for organisations wishing to ensure they’ve made the shift from ‘doing agile’ to ‘business agility’?
Host
Vikram Jain
Vikram is an award-winning entrepreneur with a passion and proven track record in complex business turnarounds and performance improvement projects in a broad range of industries including financial services, the public sector and the energy sector. He is skilled in developing robust strategies to drive business performance balanced with an even stronger experience and passion for delivering results through inspiring others to help themselves, sheer hard work and pride in quality. Vikram is also the founder of JCURV, a consultancy with the sole focus of increasing the agility of the UK.
- Website:
- www.jcurv.com
- LinkedIn:
- https://linkedin.com/in/vikramjain/
Panellists
Christophe Martinot
Transformation companion, former executive, and a convinced promoter of Business Agility and Agile Ways of Working for organizations.
Christophe is the co-founder of SeedingEnergy S.L. and the founder of Agilewow4all.
His professional portfolio includes working in FMCG (L'Oréal, Danone), pharmaceutical (Sanofi, Lundbeck, Novo Nordisk,...) and medical device (Abbott) global marketing and corporate communication (Omnicom) companies, with leadership positions within marketing and sales teams locally and internationally.
Christophe is passionate about continuous improvement and the constant search for greater efficiency.
He has complemented his marketing knowledge with training and practice in agile project management. In addition to being certified as a Scrum Master (Scrum Alliance), Lean Change Agent (LCM), Heart of Agile Essentials (Level A), Agile marketing (ICP MKTG), and Agile Leadership (ICP-LEA). In addition, he is also a certified ICAgile Trainer, a Management 3.0 Facilitator, a Certified Team Diagnostic (TDS) Practitioner, and a Certified Insights Discovery@ Practitioner.
Member of the global leadership group for the drafting of version 2 of the Agile Marketing Manifesto, and is the co-author of the Agile Customer Centricity Manifesto and co-initiator of the Business Agility Hub.
His vision: Members of the organizations are happier in their work because of their way of working and the value they bring to their clients and entities.
His mission: teach and support marketing, sales, communication, etc. teams seeking greater efficiency using agile mindset and taylor made transformation processes.
Dean Latchana
“I support individuals and organisations to succeed in a dynamic market by helping them to develop situational awareness and ways of working that are contextual to their needs.
I advise and guide individuals and organisations to gain a new set of competencies so they can continuously re-optimise to an ever-changing business landscape. I co-develop change to remove organisational debt to create a more balanced focus for continuous improvement and innovation. In order to achieve this, as a Business Agility Consultant and Agile Coach, my role is to support business transformation programmes and develop new ways of working across departments. I teach departments, and coach & mentor individuals.
My approach is complemented by agile and lean ways of working. Such approaches help ensure organisations, teams and individuals are value-led. They ensure an organisation is orientated to deliver value to its customers and stakeholders at a sustainable pace. Only with these mindsets can organisations shift from being reactionary to market forces to one in which they gain an edge to survive and excel in their field.”
Karl A L Smith
Karl is a Leader and Consultant with a background in Business and Digital Transformation at Global Enterprises and SME organisations going back over 30 years.
Karl is a founder in the fields of User Experience, Customer Experience, Customer Agility and is the current President of Agile World 501(c)(3). He is an acknowledged thought leader (with 12m followers through 40+ social media platforms) in several technical and cultural innovations including Advanced Analytics, Agile, IoT, CX amongst many other specilisations and is also a globally recognised Futurist.
He is a well known public speaker in both events and supporting government committees and associate parliamentary groups in the House of Commons and the House of Lords since 2003. Karl has authored several books including A short guide to Agile Transformation, Designing for Human Experience and has been academically published in the field of Interactive Systems for eCommerce. He has B.A in Design. and M.Sc. in Computer Science.
My core competencies include business transformation, digital transformation, platform engineering, platform transition, organizational design, enterprise architecture, lean portfolio management, data analytics, and human-centered design. These in turn enable me to support clients to deliver best in class customer experience, retention, market entry etc. ensuring the highest possible lifecycle and brand equity value.
I am passionate about creating innovative solutions that leverage the latest technologies, methodologies, and best practices to solve real-world problems and increase customer satisfaction. I am also a Fellow of the British Computer Society and a Fellow of the Royal Society of Arts (and Manufacturing) granting me FBCS and FRSA post nominals based upon my eminence and experience.
- Twitter:
- https://www.tumblr.com/blog/view/agile-world
- Website:
- www.agile-world.news
- LinkedIn:
- https://linkedin.com/company/agile-world-news/
Please note that all timings are British Summer Time (BST), and are currently subject to change.