This is a real story of a department making the journey of thinking differently and working smarter. How did they – and how can you – convince their internal clients, peers and their upper management of this change?
Concepts on working with knowledge workers with ever-increasing work pressure, complexity and speed of change. What can I promise to a client, manager, user, or citizen? We are supposed to be more accurate in our forecasts, and at the same time, we should be more flexible in the execution. On top of that, we have to be respectful of all kinds of changing priorities. When working harder is not going to solve the problem anymore.