Session Description
SITA needs to deliver faster, while incorporating change. We needed a seamless, collaborative, transparent and customer focussed way to do this.
Our Product, Development and Operations teams operated independently, which needed to change. There was limited mutual understanding; near universal initial scepticism; uncertainty about the value of change; and a prevailing belief that “other” communities would not engage.
This is the story of how we overcame this to make Pragmatic Business Agility ‘business as usual’.