Session Description
Imagine a city that serves three billion meals a year, where every bite is a promise of safety. Now imagine the people safeguarding that promise -hundreds of thousands of food handlers, trainers, transporters, and inspectors - working within a slow, paper-heavy system.
That was Dubai… until we reimagined it.
Through the ‘My Food’ initiative, we didn’t just digitize processes, we reinvented food safety governance using AI, blockchain, and IoT. Permits that took days now take minutes. Training is adaptive, personalised, and instantly certified. Food vehicles are approved in hours, with sensors predicting failures before they happen.
This wasn’t just technology; it was organisational agility in action, co-creating with stakeholders, iterating with feedback, and embedding a culture of continuous improvement.
Today, our system is paperless, predictive, and preventative - cutting CO₂ emissions, eliminating bottlenecks, and protecting public health on a massive scale. And here’s the kicker: global regulators are now benchmarking against us.
Because agility isn’t about moving faster. It’s about moving smarter and building systems that learn, adapt, and never stop improving.