From Vision to Reality: Dubai Municipality’s Journey to Next-Gen Agility

Dubai Municipality built a strong agile culture through leadership, customer focus, empowered teams and innovation, driving lasting transformation.

06 Oct 2025

 

Session Description

Dubai Municipality has implemented a robust, institution-wide strategy to institutionalise organisational agility, evolving from foundational efforts to a fully integrated agile culture.

Central to this transformation is the establishment of the “Agility Nexus” to reinforce leadership commitment, the adoption of a customer-focused agility framework, and the empowerment of cross-functional teams.

The introduction of an agility incubator accelerates value delivery and dismantles silos, while streamlined processes and comprehensive employee training foster collaboration, innovation, and sustained organisational adaptability.