online short course
Facilitation Skills
Plan better meetings, run effective workshops and resolve conflict with confidence.
Difficulty
Intermediate
Duration
2 hours 20 minutes
Language
English
Accredited
Yes
About the course
Facilitation is one of the most quietly powerful skills in modern working life. Done well, it brings out the best in teams, surfaces better ideas and turns difficult conversations into productive ones.
This course gives you the practical tools and techniques to guide groups towards creative solutions and meaningful outcomes. You’ll develop the core skills of an effective facilitator, from emotional intelligence and active listening through to conflict resolution. The kind of skills that build trust, encourage genuine collaboration and unlock the collective thinking of the people in the room.
You’ll also have the chance to reflect on your own facilitation style, recognize where your strengths lie and identify where to grow next. On completion, you’ll earn a certificate endorsed by the Agile Business Consortium to add to your professional portfolio.
Learning outcomes
Understand the role of a facilitator
Define what facilitation is and the difference it makes in team environments.
Plan and design effective sessions
Set clear objectives and design facilitation sessions that get the best out of every group.
Master the core skills
Apply effective communication techniques, including active listening and non-verbal communication, to deepen collaboration within teams.
Lead creative problem-solving and decision-making
Use advanced facilitation techniques to support creative problem-solving and confident decision-making in collaborative settings.
Who is it for?
- Product managers
- Project managers
- Facilitators
- Scrum Masters
- Scrum coaches
- Business analysts
Curriculum
1.01 Welcome to the course
1.02 How to navigate this course
1.03 Activities and quizzes
1.04 Types of discussion
1.05 Further reading and references
1.06 Your dashboard
1.07 Gaining your certificate
1.08 Getting help
1.09 Please introduce yourself
1.10 Let’s get started!
2.01 Introduction to facilitation
2.02 What is facilitation?
2.03 Facilitation: the long view
2.04 The power of neutrality
2.05 What value do facilitators add?
2.06 The different roles and personalities within a group
2.07 The facilitation skillset
2.08 Case study: Tactical meetings at Viisi
2.09 Key takeaways
2.10 Progress check
2.11 What’s coming up next?
3.01 Introducing planning and designing facilitated sessions
3.02 Balancing process and content in facilitation
3.03 Setting the purpose and establishing ground rules
3.04 Facilitation in action – cross-functional brainstorming session
3.05 Facilitation in action
3.06 A framework for facilitation design
3.07 Bridging gaps in facilitation with technology
3.08 Group collaboration and synergy
3.09 Key takeaways
3.10 Progress check
3.11 What’s coming up next?
4.01 Introducing core facilitation skills
4.02 Communicating with intelligence
4.03 Effective communication in facilitation
4.04 Effective communication – tools and techniques
4.05 Audio case study: Creative approaches to meetings
4.06 Key takeaways
4.07 Progress check
4.08 What’s coming up next?
5.01 Introducing advanced facilitation
5.02 Overcoming challenges within groups
5.03 How to manage conflict
5.04 Creative problem solving
5.05 Creative problem-solving activity
5.06 Creative problem-solving activity – share your solutions
5.07 Facilitating continuous learning
5.08 The Six Thinking Hats
5.09 Putting your facilitation skills into practice
5.10 Critical reflection for portfolio development
5.11 Key takeways
5.12 Progress check
5.13 What’s coming up next?
6.01 Course Summary
6.02 About the End-of-Course Quiz
6.03 End-of-Course Quiz
6.04 Thank you for taking this course!
6.05 End of Course Survey
6.06 Congratulations
Professional accreditation
Upon successful completion, you’ll receive a digital certificate from the Agile Business Consortium, globally recognized by employers and professional bodies. This course awards 8 CPD points.
Access all 15+ courses for just £165/year
Enjoy unlimited access to CPD-certified content, join exclusive monthly networking events, and benefit from a premium library of resources and practical templates.
Related courses
Frequently Asked Questions
Our online courses are part of Individual Membership, so you’ll need to be a member to access them. Membership gives you the full library of courses alongside resources, events and our communities, all for £165 a year. You can become a member and start learning straight away.
The course is self-paced, so you can work through it whenever suits you and take as long as you need. Your access continues for as long as your membership is active, so there’s no pressure to finish by a set date.
No. Our courses are designed to be accessible whatever your background. Each course has a difficulty level (Beginner, Intermediate or Advanced) so you can choose what’s right for you, but there are no formal prerequisites to enrol.
Yes. On completing the course, you’ll earn a certificate endorsed by the Agile Business Consortium to add to your professional portfolio and share with your network or employer.
Each course is fully online and self-paced, made up of a mix of video lessons, practical activities, case studies and quizzes. You can learn at your own pace, on any device, wherever you are.