Get ready for an exhilarating ride! Join me as I take you through the ups and downs of our 18-month journey towards Business Transformation and Product Model overhaul at Elavon Europe. While we did some fancy and fun things along the way, there was one key realization that took me over a year to grasp: it's not about Agile.
But what is it about? Join me in a quick exercise where you'll spot the pattern that took me so long to realize. From there, I'll take you on a practical journey where I'll share examples of how we embraced customer-centricity, collaboration, and focus, and how these three things are at the core of every successful organization.