ING’s Digital Platform Tribe Goes Agile
ING Bank’s Digital Platform Tribe Goes Agile ING Bank is a global financial institution with more than 52,000 employees and customers in over 40 countries. Adam Walendziewski is the Global SME/ MC Digital Platform Centre Director at ING Bank Slaski (part of ING Group) in Warsaw, Poland. He tells us how an agile approach has…
ING Bank’s Digital Platform Tribe Goes Agile
ING Bank is a global financial institution with more than 52,000 employees and customers in over 40 countries. Adam Walendziewski is the Global SME/ MC Digital Platform Centre Director at ING Bank Slaski (part of ING Group) in Warsaw, Poland. He tells us how an agile approach has transformed his operation, in Poland and beyond.
| Challenges: | Results: |
| – Continual obstacles to progress – Frustration in the team – Differing cultures undermining joint goals – Ineffective communication – Client-vendor relations | – Customer value delivered earlier – Deadlines achieved – Closer collaboration – Higher employee engagement – Smoother development and productivity – Ongoing feedback from customers – Empirical learning – Continuous improvement |
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