Evaro’s Journey to Adopting Agility

As a doctor on the frontlines, faced daily with medical emergencies, Evaro’s Dr Thuria Wenbar has also witnessed the challenges patients face accessing care for even minor health issues in an overburdened system.

Dr Wenbar, co-founder and CEO of the UK-based medical startup, explains: “It’s a frustrating maze of appointments, time off work, waiting in waiting rooms and running around to get your prescriptions. I knew there had to be a better alternative, so Evaro is building a platform that empowers individuals to manage their health in a simpler, more convenient, self-serve way.”

Combining her medical expertise with her background in software development, Dr Wenbar and her team set out to find an innovative solution to improve access to everyday healthcare. Evaro partners with trusted brands to provide AI-driven, asynchronous consultations and private prescription services, addressing the health issues typically handled by General Practitioner doctors (GPs) in the UK.

Dr. Wenbar details the kind of organisations Evaro works with: “We are a digital health platform, so we work with third-party brands and open up their digital health arm – that might be anything from a sex toy company to one that wants to offer prescription medication for menopause or erectile dysfunction. It may be a cosmetics company offering treatment for acne, eczema or psoriasis – not just an over-the-counter treatment but prescription strength treatments.

“We hand over the technology to these big brands and then we ask patients a series of questions – all asynchronous – no video calls, no phone calls. We review the answers to their consultations, in the form of questionnaires. We issue the prescription and then we fulfil it from our warehouse pharmacy.

“So we handle the whole chain and try to make as much of it self-service as possible, keeping behind the regulators that we have to appease as well and also making sure it’s incredibly safe for patients.”

Dr Wenbar adds: “The affordable services Evaro provides offer an alternative to lengthy wait times for GP appointments and the high costs of private healthcare.

“To date, we’ve supported over 350,000 patients and saved the NHS almost 11 million pounds!”

The Challenge

Rapid changes in the health tech industry and an ensuing need to simply ‘get more done’ meant Evaro needed to adopt a new method.