AI is transforming how organizations deliver change, but without the right thinking, most AI initiatives become expensive experiments that fail to deliver value. This webinar explores what happens when you combine the power of AI with holistic, purpose-driven systems thinking and Business Agility principles, keeping the focus where it belongs: on customers and the flow of value.

James Dwan, a Lean Six Sigma Master Black Belt, and Agile Business Consortium accredited Thought Leader, will share practical insights on how leaders can harness AI to accelerate transformation without losing sight of the customer, the people, or the system.

James co-authored the Agile Business Consortium’s 2025 whitepaper A Human-First Approach for Integrating Humans and Machines and contributed to our recent short course AI in Agile Workplaces.

Key learnings include:

  • Why AI without holistic, purpose-driven systems thinking leads to “random acts of AI”, and how to avoid the trap
  • How AI is fundamentally changing what is possible when organizations focus on customers and the flow of value, with real-world examples
  • The human-first approach to integrating AI into your organization’s ways of working
  • What leaders need to know to scope, sponsor, and guide AI-enabled transformation

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Speaker

  • A black and white headshot photograph of James Dwan
    CEO, Catalyst Consulting

    James has successfully partnered on enterprise-wide transformations from C-Suite to team level across multiple sectors including Financial Services, Local and Central Government, Space Industry, STEM, Healthcare, and Manufacturing. He favours a people-first, systems thinking approach, which blends the very best of Lean and Business Agility thinking to develop purpose-led, motivated, nimble, and innovative organizations driven to deliver excellent services and products to their customers.

    https://www.linkedin.com/in/james-dwan/
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