AI Can’t Fix a Broken Operating Model

What the 2026 Global Study Reveals About Agility, Commercial Collaboration and AI 

AI promises faster decisions, smarter automation and greater productivity. Yet many organizations are finding that despite significant investment, the benefits remain frustratingly out of reach. 

Why? Because AI cannot overcome fragmented governance, siloed decision-making or operating models designed for a different era. 

Join Mirko Kleiner in conversation with a guest host from the Agile Business Consortium’s Finance Special Interest Group as they explore the findings from the 2026 Global State of Agility in Procurement & Supply Study. Together, they’ll discuss what the research tells us about creating organizations that are better equipped for the age of AI. 

Rather than focusing on technology alone, this interactive fireside conversation will explore how leaders can create the conditions for greater agility, more effective decision-making and stronger collaboration across procurement, finance, legal and the wider business. 

Key Conversation Points

During the session we’ll discuss: 

• Why operating models, not technology, are often the biggest barrier to AI success 
• What distinguishes organizations that are scaling AI from those simply automating inefficient processes 
• How procurement, finance, legal and delivery functions can collaborate more effectively 
• The role of governance, leadership and commercial models in enabling agility 
• Practical lessons from global research that leaders can apply within their own organizations

Whether you are leading transformation, working in finance or procurement, or helping your organization respond to increasing complexity and change, you’ll leave with practical insights into how operating models need to evolve for AI to deliver real value.