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Find answers to your questions, or get in contact for more information.

 

Check out our FAQs for quick answers, but if your question isn't there, please contact us using the form below.

 

FAQs

Membership

Membership & Subscription FAQs

What does my membership include?

As a member, you’ll gain exclusive access to our online learning platform, members-only events, and a wealth of premium resources. You’ll also be able to connect and collaborate with like-minded professionals in our online communities.

Is there a membership fee?

Yes, our membership comes with an annual fee. The cost varies based on the membership level you select. You can find a full breakdown of fees in the Membership section on our website. Membership is for a minimum term of 12 months. 

How do I join the membership programme?

Joining is simple: 

  1. Select your preferred membership level.

  2. Complete the online profile form. 

  3. Process your payment. 

Once your payment is confirmed, you’ll receive a welcome email with all the details you need, including access to your member dashboard.  

Is my membership fee refundable?

Membership fees are non-refundable. However, you are entitled to a 7-day cooling-off period from the date of payment. If you haven’t accessed any exclusive digital content, events, or member-only resources during this period, you may be eligible for a full refund. If content has been accessed, your refund may be partially reduced or denied. 

Where can I access a receipt for my membership fee?

On confirmation of payment, a receipt will be sent to the email address you provided. If you did not receive this receipt, please check your spam folder and then contact [email protected].

Will my membership fee change over time?

We aim to keep our fees fair and stable. If any changes are made, we’ll notify you in advance.

Can I upgrade my membership later?

Yes! You can upgrade anytime via your account settings. Upgrading unlocks additional benefits, premium content, and exclusive event access. The difference in fees will be adjusted accordingly. 

Will my membership renew automatically?

Yes, unless you cancel, your membership will automatically renew at the end of each billing cycle. We will send you a reminder email before the renewal date. 

Can I cancel my membership?

Yes, you can cancel at any time. However, if you cancel after the 7-day cooling-off period, we are unable to offer a refund.

Membership is for a minimum of 12 months, and cancellations require 30 days' written notice. If you cancel before the 12-month term ends, the remaining balance will still be due.

To stop auto-renewal, email [email protected].

We reserve the right to terminate memberships in cases of non-compliance with our terms or inappropriate conduct. Please refer to our Membership T&Cs for details.

What happens if I cancel my membership?

You’ll retain full access to all content and events until the end of your current billing cycle. After that, you’ll lose access to the learning platform, event recordings, and community features—but you’re always welcome to rejoin! 

Can I cancel my Continuous Payment Authority?

Yes. To do this, email [email protected] with 30 days’ written notice. 

If you cancel midway through your contract, you’ll need to pay the remaining balance in full or continue your monthly payments until the end of the 12-month minimum term. Please refer to our T&Cs for details. 

Can I pause my membership instead of cancelling?

At this time, we do not offer a membership pause option. 

Can I share my membership with someone else?

No, memberships are non-transferable and for individual use only. 

Can I change my account email or username?

Yes! Contact [email protected] with your full name, current email, and the new email address you’d like to use, and we’ll update your details. 

Do you have a Code of Practice?

Yes! You can view our Code of Practice and values here, as well as the Agnostic Business Agility principles we follow. 

I passed my exam through APMG and am eligible for Professional Level 1 – Explorer status. Why don’t I have access yet?

  • If you passed before 1st April 2025, you’ll receive an email from APMG with a form to complete. Your details will then be sent to us for processing, which can take up to three working weeks. 

  • If you passed after 1st April 2025, you’ll be invited to join as a Professional Member at a reduced rate for APMG candidates. 

Please note: If you have previously held a membership, you won’t be eligible for the discounted offer. See our T&Cs for details. 

Can I pay for Professional status without a full membership?

No, Professional status is only available as part of an active annual membership. 

Your membership grants access to exclusive resources, professional networks, and formal recognition of your Professional status. Maintaining this status requires Continuous Professional Development (CPD), which is fully supported through your membership. 

What’s the difference between Associate and Professional Membership?

The key difference is Professional recognition and status. 

Professional Members gain access to: 

  • Masterclasses 

  • Expanded community networks 

  • CPD support to maintain their status 

Learn more about Professional Membership here. 

Help! I am having trouble logging in? How can I get access to my membership portal?

We’re here to help! Email [email protected], and our team will be happy to assist you. 

Associate & Professional Membership – Resources, Events & Community FAQs

Where can I access my courses, events, and other benefits?

Log into your member portal to track your progress, register for events, and access all your resources. Make sure you’re using the correct email address. 

Are there limits to the number of events I can attend?

No, you can attend as many online events as you like! Some workshops and interactive sessions may have limited spaces, so we recommend registering early. 

Can I request topics or speakers for future events?

Absolutely! We welcome suggestions—just email [email protected]. While we can’t guarantee every request, we do our best to incorporate member feedback into our event planning. 

Can I access the learning platform without attending events?

Yes! Your membership includes full access to our learning platform, even if you don’t attend live events. 

Is the learning content updated regularly?

Yes, we continuously add new learning courses, event recordings, expert insights and other resources to ensure our content is valuable and relevant. 

Can I download learning materials or event recordings?

Most learning materials are available for streaming only to protect our intellectual property. However, some PDFs, worksheets, and templates may be downloadable. 

Will I receive a certificate for attending workshops or events?

No, we do not issue certificates for workshops, online events, or training courses. 

Can I get a digital badge for LinkedIn?

We currently offer digital badges only for Professional Members who have had their experience accredited against our Competency Framework. Learn more about Professional Membership here. 

Is there a community space for members?

Yes! Our exclusive online community allows members to: 

  • Connect with peers 
  • Share insights 
  • Participate in discussions 
  • Network with professionals 

Explore it via your member profile. 

Who can I contact if I have more questions?

We’re here to help! Email [email protected], and our team will be happy to assist you. 
Professional Status

How do I apply for professional status? 

To apply for professional status and join our community of professionals, you need to complete our online assessment form.

For more information on the process or to choose to start your application click here.

How do I know which level is appropriate for me? 

Our online assessment is based on our Professional Competency framework which you can use to identify your level.

We will ask your suggested level to give us a baseline, our assessment process and post assessment report will reveal your true competency with feedback and suggestion for how to further progress.

I’d like to change my status level; how can I do this?

If you want to advance your level, we suggest following the suggested development advice provided in the post-assessment report.

If, post assessment, you are not happy with its outcome, please let us know, and working with the Assessor team we will investigate further. Please email [email protected] 

How do I keep my professional status?

One of the conditions of maintaining Professional Status is that you need to keep up with CPD planning and recording.

Please check our CPD Policy and our CPD FAQs for guidance.

 I want to cancel my professional status; how can I do so?

Your professional status is valid for two years, after this, you can decide whether you wish to renew or not. Unfortunately, we cannot offer refunds for the professional assessment.

Training & Exams

If you are seeking verification for a qualification, please check APMG's Successful Candidate Register before contacting us. Information about the AgilePM exams, can be found under the APMG’s FAQ section.

Where can I find more information about the certifications?

You can find information about the certifications we have on our webshop.

For more information about the AgilePM exams, please see APMG’s FAQ section.

I failed my exam; can I re-sit it?

For more information about re-sitting AgilePM exams, please see APMG’s FAQ section.

Do I need to receive training to sit an exam?

No, however, attending an accredited training course is recommended.

Individuals also have the option of self-study to prepare for the examinations. APMG-International administers online exam sessions, allowing those who self-study to sit an online exam from the comfort of their home or office.

Organisations

I’m interested in partnering with the Consortium, how do I do this? 

As a professional body focused on supporting through collaboration, we welcome new partners.  

  • If you’re providing consultancy and training in the agility domain, you may wish to become an Accredited Delivery Partner.
  • If you’re a community wishing to connect your members into the benefits of the professional body, you may wish to join us as a Strategic Partner.
  • If you’re an organisation focusing on agility and agile ways of working, you can align with the professional body through our Allied Organisation relationship.
Shop/Orders

Where can I find your handbooks/pocketbooks to purchase?

All of our handbooks and pocketbooks can be found on our webshop.

You can purchase physical copies of our books, as well as digital versions.

Where is my order/eBook?

  • Orders made before 3pm GMT are sent the same working day.
  • Physical handbooks are sent using DHL next-day delivery – please allow a minimum of 3 working days before contacting us.
  • Digital editions are sent out via email during our working hours. If you have purchased your eBook outside of these hours, it will be sent to you the following working day.

I no longer need my order. Can I get a refund? 

We cannot process refunds for digital editions of our books once they have been sent out, as these are unreturnable. For physical handbooks, please see our refunds and return policy for more information.

My delivery address or order details are incorrect, how can I change it?

If you have entered incorrect details at any point in your order, please get in touch with us at [email protected] with your order number and the correct information.

 

Contact Us

If you can't find the answer to your question above, please complete the contact form below.

Please note: if you are seeking verification for a qualification, please check APMG's Successful Candidate Register before contacting us.