Paid Learning Terms and Conditions

Introduction 

Effective date: 6 November 2026

These Terms and Conditions apply to bookings for live tutor-led training courses provided by Agile Business Consortium Limited, company number: 03030597 whose registered office is at: Regus Ashford The Panorama, Park Street, Ashford, Kent, England, TN24 8EZ (“Agile Business Consortium”, “we”, “us” or “our”).

By completing a booking, the purchaser agrees to these Terms and Conditions. Where a purchaser makes a booking on behalf of an organisation or another attendee, the purchaser confirms that they have authority to make that booking and to provide the attendee information supplied to us. Where the purchaser acts on behalf of an organisation, the purchaser must identify that organisation during booking, and that organisation will be the contracting party.

In these Terms and Conditions, a “consumer” means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

These Terms and Conditions should be read together with our Privacy Notice and any specific information provided on the relevant course page.

1. Course bookings 

A booking is confirmed and a contract is formed when we have received the required booking information, payment has been successfully completed, and we have issued a booking confirmation email. If we cannot accept a booking after taking payment, we will notify the purchaser and refund that payment without undue delay.

Courses and places are subject to availability. We may set a maximum number of attendees for individual courses and will not knowingly accept confirmed bookings above that capacity.

A purchaser may book one or more places in a single transaction. The purchaser may be an attendee or may book places for other attendees.

It is the purchaser’s responsibility to ensure that all information provided during booking is complete and accurate.

2. Purchaser and attendee information

We may collect purchaser information separately from attendee information.

For each attendee, we may require information including their name, email address and any other information reasonably required to administer and deliver the course.

Where a purchaser provides personal information about another attendee, the purchaser confirms that they are entitled to provide that information to us and that the attendee has been made aware that their information will be provided to Agile Business Consortium.

The purchaser must notify us promptly if any booking or attendee information needs to be corrected after the booking is confirmed.

3. Prices

The price shown for a course at the time of booking is the total amount payable by the purchaser unless the course page expressly states otherwise. For consumer bookings, the price will include all applicable taxes and any mandatory charges.

Where a purchaser books more than one place, the total booking price will be calculated according to the number of places selected.

Agile Business Consortium may change course prices at any time, but a price change will not affect a booking that has already been confirmed.

4. VAT and other taxes

The price shown for a course at the time of booking is the total amount payable by the purchaser unless the course page expressly states otherwise. For consumer bookings, the price will include all applicable taxes and any mandatory charges.

Where a purchaser books more than one place, the total booking price will be calculated according to the number of places selected.

Agile Business Consortium may change course prices at any time, but a price change will not affect a booking that has already been confirmed.

5. Payment

Payment must be made using one of the payment methods offered during checkout.

Payments are processed by Stripe, our payment service provider. Agile Business Consortium does not directly store full payment-card details.

A booking is not confirmed until payment has been successfully completed.

If payment is declined, cancelled or otherwise unsuccessful, no confirmed booking will be created.

6. Booking confirmation 

Following successful payment and acceptance of the booking, we will provide confirmation of the booking electronically.

The confirmation will include the course title, date and time, number of places booked, attendee details, booking reference, amount paid and other information relevant to the booking. For consumer bookings, it will also include a copy of these Terms and Conditions, the applicable course description, our Paid Learning Cancellation Policy, the model cancellation form and statutory cancellation or withdrawal information, including the date on which the applicable cancellation or withdrawal period ends, and confirmation of any early-start request and acknowledgement obtained during checkout.

Purchasers should check the confirmation and contact us promptly if any information is incorrect.ticable, the Consortium will provide notice of material changes.

7. Joining information

Following successful payment and acceptance of the booking, we will provide confirmation of the booking electronically.

The confirmation will include the course title, date and time, number of places booked, attendee details, booking reference, amount paid and other information relevant to the booking. For consumer bookings, it will also include a copy of these Terms and Conditions, the applicable course description, our Paid Learning Cancellation Policy, the model cancellation form and statutory cancellation or withdrawal information, including the date on which the applicable cancellation or withdrawal period ends, and confirmation of any early-start request and acknowledgement obtained during checkout.

Purchasers should check the confirmation and contact us promptly if any information is incorrect.

8. Technical requirements

Attendees are responsible for having a suitable device, internet connection, browser, software and any other equipment reasonably required to participate in the online course. Any specific technical requirements will be stated before booking.

Agile Business Consortium is not responsible for an attendee being unable to participate because of problems with their own equipment, internet connection, network restrictions or local technical environment, except to the extent that the problem results from our failure to provide the technical requirements accurately or from another breach of our obligations.

Where a technical failure within systems controlled by Agile Business Consortium materially prevents us from delivering the course, we will take reasonable steps to provide an appropriate alternative. This does not limit any right to remedies available to a consumer under applicable law.

9. Customer cancellations 

Where no statutory cancellation or withdrawal right applies, or once any such statutory right has expired, cancellations are subject to our Paid Learning Cancellation Policy, which will be made available before booking and included with the booking confirmation.

Our Paid Learning Cancellation Policy sets out commercial cancellation, transfer and credit rights only. It operates in addition to, and does not limit, statutory rights available to consumers. If there is any inconsistency between that policy and clauses 9 to 11, clauses 9 to 11 and any applicable mandatory law will take priority.

UK Consumer Cancellation Rights:

If the purchaser is a UK consumer booking online, they have the right to cancel the contract without giving a reason during the period ending 14 days after the day on which the contract is entered into, as confirmed in the booking confirmation email.

To exercise this right, the purchaser must inform us of their decision to cancel by a clear statement, for example by email or post using the contact details in clause 26. They may use the model cancellation form at the end of these Terms and Conditions, but are not required to do so. It is sufficient to send the cancellation notification before the cancellation period expires.

If the purchaser cancels under this clause, we will reimburse all payments received for the cancelled booking, subject to any lawful deduction described below. We will make the reimbursement without undue delay and no later than 14 days after the day on which we are informed of the decision to cancel, using the same payment method used for the original transaction unless the purchaser expressly agrees otherwise. We will not charge a fee for the reimbursement.

If any part of the contracted service is due to begin during the cancellation period, we will only begin providing the service during that period if the purchaser expressly requests this. If the purchaser then cancels before the service has been fully performed, they must pay an amount proportionate to the service provided up to the time they communicate their cancellation, compared with the full service covered by the contract. This payment will only be required where we have provided the information and obtained the express request required by law.

The purchaser loses the right to cancel once the service has been fully performed only if performance began following their express request and their acknowledgement that they would lose the right to cancel on full performance. These will be obtained through separate, unticked statements during checkout and will not be inferred merely from acceptance of these Terms and Conditions.

10. EU consumer right of withdrawal    

If a purchaser enters into a contract with Agile Business Consortium online as a consumer situated in the European Union, they may have a statutory right to withdraw during the period ending 14 days after the day on which the contract is entered into, as confirmed in the booking confirmation email.

Where that statutory right applies, the consumer may exercise it using Agile Business Consortium’s online “Withdraw from contract” function, which will be prominently and continuously accessible through our website throughout the applicable withdrawal period. The function will allow the consumer to identify themselves and their contract and to confirm the withdrawal through a separate confirmation step. Alternatively, they may notify us of their decision to withdraw by any other unequivocal statement, including by email or post using the contact details in clause 26. They may use the model cancellation form at the end of these Terms and Conditions, but are not required to do so.

The consumer does not need to provide a reason for exercising a valid statutory right of withdrawal.

Where a valid withdrawal is made, Agile Business Consortium will process any refund due in accordance with the applicable law.

11. Services beginning during the EU withdrawal period

Where any part of the contracted service is due to begin before an EU consumer’s 14-day statutory withdrawal period has expired, Agile Business Consortium will ask the consumer to expressly request and consent to delivery beginning during that period and to acknowledge that their withdrawal right will be lost once the contracted service has been fully provided.

Where the consumer has made that request and subsequently withdraws after delivery has begun but before the contracted service has been fully provided, the consumer may be required to pay an amount proportionate to the service already provided. This payment will only be required where we have provided the information and obtained the express request required by applicable law.

The consumer will lose their statutory right to withdraw once the contracted service has been fully provided, provided that the necessary prior consent and acknowledgement have been obtained.

Where applicable, the relevant consent and acknowledgement will be collected through separate, unticked statements during checkout and will not be treated as having been given merely because the purchaser accepts these Terms and Conditions.

If the required early-start request and acknowledgement have not been obtained, we will not begin any part of the service during the applicable cancellation or withdrawal period. We may instead offer a later course date or explain the available cancellation or withdrawal options.

12. Scope and completion of the course service

Unless the course description expressly states otherwise, the contracted course service consists of:

• delivery of the scheduled live tutor-led training sessions; and

• provision of the associated course materials included as part of that booking.

Where course materials, recordings or other digital content are to be supplied during an applicable statutory cancellation or withdrawal period, we will not provide access during that period unless we have first provided the information and obtained any express consent and acknowledgement required by applicable law. Any such consent and acknowledgement will be collected separately from acceptance of these Terms and Conditions.

Where a course package expressly includes additional services after the live teaching has finished, such as assessments, individual support, further sessions or other deliverables, the service may not be considered fully provided until those elements have also been completed.

13. Changes to courses

We may make reasonable changes to a course where necessary.

These may include changes to the tutor, agenda, course materials, timings, delivery technology or other administrative arrangements.

We will not make changes that materially reduce the overall nature or quality of the course.

Where we make a material change that significantly affects the course purchased, we will notify affected purchasers and give them the choice of accepting the change, accepting any alternative we offer, or cancelling the affected booking and receiving a refund for services not provided. This does not limit a consumer’s statutory remedies.

14. Cancellation or postponement by Agile Business Consortium

We may cancel, postpone or reschedule a course where reasonably necessary. Reasons may include insufficient bookings, tutor illness or unavailability, technical problems, emergencies or circumstances outside our reasonable control.

Where Agile Business Consortium cancels a course, the purchaser will be offered either a transfer to another available course or a full refund of the course fee paid.

Where a course is postponed or rescheduled, the purchaser will be offered the opportunity to attend the revised course or cancel the affected booking and receive a refund for services not provided.

Subject to any liability that cannot lawfully be excluded, Agile Business Consortium will not be responsible for additional costs incurred by a purchaser or attendee because of cancellation, postponement or rescheduling. This exclusion applies only to business purchasers. Liability to consumers is addressed in clause 21.

15. Attendance and conduct

Attendees are expected to behave professionally and respectfully towards tutors, Agile Business Consortium staff and other participants. Where the purchaser books for another attendee, the purchaser must ensure that the attendee is informed of the participation requirements and restrictions in these Terms and Conditions.

Agile Business Consortium may remove an attendee from a course where their behaviour is materially disruptive, abusive, threatening, discriminatory, unlawful or otherwise inappropriate. Where appropriate, we will give a warning and an opportunity to remedy the behaviour before removal. We may remove an attendee immediately where the seriousness of the conduct justifies this.

Where an attendee is removed because of serious misconduct, Agile Business Consortium will not normally provide a refund but any amount retained will be subject to applicable law and will not exceed a reasonable amount reflecting the services provided and losses resulting from the misconduct.

16. Course materials and intellectual property

All intellectual property rights in course materials, presentations, exercises, templates, recordings and other learning content remain the property of Agile Business Consortium or the relevant third-party rights holder.

Unless we expressly agree otherwise in writing, course materials are provided for the registered attendee’s own learning and professional development. We grant the attendee a non-exclusive, non-transferable licence to use those materials for those purposes, including downloading and printing materials made available for that purpose.

Course materials must not be copied except as permitted above, republished, sold, distributed, licensed, uploaded publicly or used to deliver training to others without prior permission from the relevant rights holder. Attendees must not record the live sessions without our prior written permission.

Purchase of a course does not transfer ownership of any intellectual property rights to the purchaser or attendee.

17. Course outcomes

Agile Business Consortium will use reasonable care and skill in delivering its courses.

However, course participation does not guarantee any particular employment, commercial, financial, professional or organisational outcome.

Where a course is intended to support preparation for an examination, assessment, accreditation or professional qualification, completion of the course does not guarantee that the attendee will pass or obtain that qualification.

18. Accessibility and participation requirements

Agile Business Consortium aims to make its learning services accessible.

Attendees who have accessibility requirements or require reasonable adjustments should contact us as early as reasonably possible before the course.

We will consider reasonable requests and make reasonable adjustments where required by applicable law.

19. Third-party services

Delivery of a course may involve third-party platforms or services, including video-conferencing, payment-processing or communication services.

Use of those services may also be subject to the relevant provider’s terms and privacy arrangements.

Agile Business Consortium is not responsible for failures of third-party services that are outside our reasonable control, although we will take reasonable steps to minimise disruption to the course. This does not exclude our responsibility for providing the contracted service or affect the purchaser’s rights under clauses 14 and 22 or any applicable consumer statutory rights.

20. Data protection

Agile Business Consortium processes purchaser and attendee personal data in accordance with applicable data protection law and our Privacy Notice.

We may use personal information to administer bookings and payments; communicate with purchasers and attendees; deliver the course; manage cancellations, substitutions and refunds; make and manage recordings where applicable; maintain financial and regulatory records; provide relevant course communications; and meet our legal and regulatory obligations.

We may record a live online session using Microsoft Teams only where recording has been identified before booking or, if the decision to record is made after booking, the affected attendees have expressly agreed after receiving reasonable advance notice. We will also notify attendees when recording starts. Recording is not automatic and will only be used for the purpose explained to attendees.

A recording may capture an attendee’s name, image, voice, chat messages and content they share. Before recording, we will provide or identify information about the purpose and lawful basis for recording, who may access it, whether it will be made available to others, any relevant international transfers and the applicable retention period, through our Privacy Notice or a specific recording notice.

We will explain any practical options available to an attendee who does not wish to appear in a recording, which may include keeping their camera and microphone off, not contributing through recorded chat or contacting us in advance to discuss a reasonable alternative. We will obtain separate consent where required by law, including before using identifiable recording content for marketing or testimonials, and will not use a recording for an incompatible purpose.

Where separate consent is required for marketing communications, that consent will be obtained separately and will not be a condition of purchasing the course unless permitted by law.

21. Liability

Nothing in these Terms and Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory consumer rights that cannot lawfully be excluded.

If the purchaser is a consumer, we are responsible for loss or damage they suffer that is a foreseeable result of our breach of contract or failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, when the contract was made, both parties knew it might happen. We are not responsible for business losses suffered by a consumer, including loss of profit, business, business opportunity or business interruption.

If the purchaser is not a consumer and subject to the first paragraph of this clause, Agile Business Consortium will not be liable for indirect or consequential losses arising from participation in a course.

If the purchaser is not a consumer and subject to the first paragraph of this clause, Agile Business Consortium’s total liability arising from or in connection with a booking will not exceed the total amount paid to Agile Business Consortium for that booking.

Nothing in this section affects any mandatory rights available to consumers.

22. Circumstances outside our control

Agile Business Consortium will not be responsible for a failure or delay in performing its obligations where that failure or delay results from circumstances outside our reasonable control, provided that we take reasonable steps to avoid or reduce the effects of those circumstances.

Where such circumstances affect delivery of a course, we will take reasonable steps to minimise disruption and notify the purchaser. If the course is cancelled, postponed or rescheduled, the purchaser’s options and refund rights in clause 14 will apply. Nothing in this clause limits a consumer’s statutory rights.

23. Consumer statutory rights

Nothing in these Terms and Conditions affects statutory rights available to a consumer under applicable law.

Where there is a conflict between these Terms and Conditions and a mandatory consumer protection that cannot lawfully be excluded or limited, the mandatory consumer protection will apply.

24. Governing law

These Terms and Conditions and any contractual relationship arising from them are governed by the laws of England and Wales.

If the purchaser is a consumer resident outside England and Wales, they may also benefit from mandatory consumer protections available under the laws applicable in their country of residence.

Nothing in these Terms and Conditions is intended to deprive a consumer of protections that cannot lawfully be excluded by agreement.

If the purchaser is not a consumer, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or in connection with these Terms and Conditions. If the purchaser is a consumer, nothing in these Terms and Conditions restricts any right they have under applicable law to bring proceedings in the courts of their country of residence.

25. Changes to these Terms and Conditions

Agile Business Consortium may update these Terms and Conditions from time to time.

The version applying to a booking will be the version presented or made available to the purchaser when that booking is made.

Agile Business Consortium will retain appropriate records of the version of the terms and cancellation information provided, the exact wording of any early-start request and acknowledgement, the purchaser’s response and the date and time it was received, and the confirmation sent to the purchaser.

26. Contacting us

Questions about a booking, cancellation, course administration or these Terms and Conditions should be submitted to us at:

Email: [email protected]

Postal address: Regus Ashford, The Panorama, Park Street, Ashford, Kent, TN24 8EZ

www.agilebusiness.org

EU consumers wishing to exercise an applicable statutory withdrawal right may use the “Withdraw from contract” function provided on our website or any other method described in clause 10. Where the online function is used, we will send an acknowledgement without undue delay by email or another durable medium, recording the withdrawal and the date and time it was submitted.

27. Consumer booking and delivery safeguards

During checkout, we will ask the purchaser whether they are acting personally as a consumer or on behalf of an organisation; neither use of a business email address nor personal payment will be treated as conclusive. Before a consumer completes a booking, we will clearly provide the information required by applicable law, including our legal name, geographical address and contact details; the course description, dates, included services and materials and technical requirements; the total price including applicable taxes and mandatory charges; payment and delivery arrangements; cancellation or withdrawal rights, the method for exercising them, the model cancellation form and the consequences of requesting early delivery; and our complaints contact details. These Terms and Conditions and our Paid Learning Cancellation Policy will be available before purchase in a form the consumer can retain. The final order button will clearly indicate that placing the order creates an obligation to pay. A payment-success message will not state or imply that we have accepted the booking before we issue the booking confirmation email described in clause 1.

Where any part of the contracted service may begin during a statutory cancellation or withdrawal period, the relevant purchaser will be presented with the following separate, optional and unticked statements before early delivery begins:

“I expressly request and consent to Agile Business Consortium beginning to provide the course before my 14-day cancellation or withdrawal period expires.”

“I understand that, if I cancel after delivery begins but before the course service has been fully provided, I may have to pay a proportionate amount for the service provided up to the time I notify you of cancellation. I acknowledge that I will lose my statutory right to cancel or withdraw once the course service has been fully provided.”

We will display those statements whenever any part of the contracted service, including pre-course support, assessments or other services, will begin during the applicable period. If either statement is not accepted, we will not begin early delivery and will offer a later course date or explain the available cancellation or withdrawal options. If consent is obtained after checkout, the same statements must be affirmatively accepted and confirmed by email before delivery begins.

Before providing immediate access to course materials, recordings or other digital content, we will separately assess and comply with any additional statutory information, consent and acknowledgement requirements that apply to digital content. Service-related early-start consent will not be treated as satisfying a separate digital-content requirement unless applicable law permits this.

Before accepting online consumer bookings in an EU Member State, we will ensure that the consumer information, checkout wording, booking confirmation, model form and online withdrawal function comply with that Member State’s mandatory implementing law and language requirements. We will not target or accept online consumer bookings in a Member State until those checks and any necessary localisation have been completed.

Complaints may be sent using the contact details in clause 26. We will acknowledge and investigate complaints fairly and without undue delay and will provide information about any applicable mandatory dispute-resolution process.

Schedule: Model Cancellation Form

Complete and return this form only if you wish to cancel the contract. You do not have to use this form.

To: Agile Business Consortium Limited, Regus Ashford, The Panorama, Park Street, Ashford, Kent, TN24 8EZ; email: [email protected]

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the supply of the following service:

[Course title and booking reference]

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.