Paid Learning Cancellation Policy

Consumer statutory rights

If you book as a consumer, you may have statutory cancellation or withdrawal rights under applicable law, including the rights described below for UK and EU consumers.

Where a mandatory statutory right applies, it takes priority over any inconsistent commercial cancellation term below.

Nothing in this policy limits or removes any statutory rights available to consumers.

Contract formation and the 14-day period

A contract is formed when we have received the required booking information, payment has been successfully completed and we issue the booking confirmation email. The booking confirmation will state the date on which the contract was formed and the date on which the 14-day cancellation or withdrawal period ends.

If you are a consumer, we give you a contractual right to cancel the booking without giving a reason until the end of 14 days after the day on which the contract is formed. This contractual right applies in addition to any statutory cancellation or withdrawal right and is subject to the early-delivery, proportionate-payment and full-performance provisions below.

A “consumer” is an individual acting for purposes wholly or mainly outside their trade, business, craft or profession. An individual buying a course wholly or mainly for business or professional purposes is not a consumer merely because they pay personally.

A UK consumer who books online generally has a statutory right to cancel without giving a reason until the end of 14 days after the day on which the contract is formed. An EU consumer who enters into the contract online may have an equivalent statutory right to withdraw during that period. A course being scheduled for a specific date does not, by itself, remove these rights.

It is sufficient to send your cancellation or withdrawal notice before the applicable period expires.

Courses beginning during the cancellation period

If any part of the contracted course service is due to begin before the 14-day cancellation or withdrawal period expires, we will not begin that part of the service during the period unless you have expressly requested and consented to early delivery. Where required, we will also obtain your acknowledgement that you will lose the applicable statutory right once the course service has been fully provided. These choices will be requested separately and will not be inferred from your acceptance of the Paid Learning Terms and Conditions or this policy.

The early-delivery request will be presented separately and on an optional basis in substance as follows: “I expressly request and consent to Agile Business Consortium beginning to provide the course before my 14-day cancellation or withdrawal period expires.”

The related acknowledgement will be presented separately and on an optional basis in substance as follows: “I understand that, if I cancel after delivery begins but before the course service has been fully provided, I may have to pay a proportionate amount for the service provided up to the time I notify you of cancellation. I acknowledge that I will lose my statutory right to cancel or withdraw once the course service has been fully provided.”

If you make the required early-delivery request and then cancel or withdraw after delivery has begun but before the course service has been fully provided, you may be required to pay an amount proportionate to the service provided up to the time you notify us, compared with the full service covered by the contract. We will impose a proportionate charge only where the information, request and other conditions required by applicable law have been satisfied.

You will lose the applicable statutory cancellation or withdrawal right once the course service has been fully provided only where performance began following the required express request and you acknowledged that the right would be lost on full performance. The additional contractual 14-day cancellation right described above will also end on full performance in those circumstances.

Unless the course description states otherwise, the contracted course service includes the scheduled live tutor-led training sessions and the associated course materials included in the booking. If the course package includes later assessments, individual support, further sessions or other deliverables, the service will not be fully provided until those elements have also been completed.

If course materials, recordings or other content are supplied as digital content not provided on a tangible medium before the 14-day cancellation or withdrawal period expires, we will begin that supply only after obtaining any express consent and acknowledgement required by applicable law. Where applicable, you will lose the statutory right to cancel or withdraw in relation to that digital content when its supply begins following the required consent and acknowledgement. This does not affect your cancellation or withdrawal rights in relation to the course service unless the full-performance conditions above have been satisfied.

Refunds during the 14-day period

If you validly cancel or withdraw under a statutory right, or exercise the contractual 14-day cancellation right described above, we will reimburse all payments received for the cancelled booking, subject to any lawful proportionate charge described above. We will reimburse you without undue delay and no later than 14 days after the day on which we are informed of your decision, using the same payment method used for the original transaction unless you expressly agree otherwise. We will not charge a fee for the reimbursement.

Commercial cancellation terms

Where no statutory cancellation or withdrawal right or contractual 14-day cancellation right applies, or once any such right has expired or ended, the following commercial terms apply by reference to the scheduled course start date:

• 14 days or more before the course start date: you may cancel for a full refund or transfer your booking to another available course.
• 7 to 13 days before the course start date: you may transfer your booking to another available course or receive a credit for future paid learning.
• Less than 7 days before the course start date: no refund or credit will be provided. At our discretion, we may agree an alternative arrangement in exceptional circumstances. You may nominate a substitute attendee at no additional charge.

Any transfer or credit is subject to course availability.

A booking may be transferred once only.

Any credit issued must be used within 12 months of the date it is issued and will expire after that period if unused.

Cancellations by Agile Business Consortium Limited

If Agile Business Consortium Limited cancels a course, you will be offered either:

• a transfer to another available course; or
• a full refund of the course fee paid.

If Agile Business Consortium Limited postpones or reschedules a course, you may accept the revised date or request a refund for services not provided.

How to cancel

To cancel or withdraw, inform Agile Business Consortium Limited by a clear statement sent before the applicable deadline, using the email or postal address below or the contact details in your booking confirmation. You may use the Model Cancellation Form below, but you are not required to do so.

Where an EU statutory right of withdrawal applies, you may also use our online “Withdraw from contract” function. You do not need to give a reason for exercising a valid statutory right.

EU online withdrawal function 

Where an EU statutory right of withdrawal applies, you may use the “Withdraw from contract” function on our website instead of contacting us by email or post. Throughout the applicable withdrawal period, the function will be prominently displayed and easily accessible and will be labelled “Withdraw from contract here” or with equivalent unambiguous wording. It will allow you to identify yourself and your booking and to confirm your withdrawal in a separate step. We will send you an acknowledgement on a durable medium, such as email, without undue delay, recording your withdrawal and the date and time it was submitted. We will provide the function and related withdrawal information in the language or languages used for the booking and will comply with any mandatory requirements applicable in the EU country in which we market the course to you.

Contact details

Email: [email protected]

Postal address: Agile Business Consortium Limited, Regus Ashford, The Panorama, Park Street, Ashford, Kent, TN24 8EZ

Website: www.agilebusiness.org

Model Cancellation Form

Complete and return this form only if you wish to cancel the contract. You do not have to use this form.

To: Agile Business Consortium Limited, Regus Ashford, The Panorama, Park Street, Ashford, Kent, TN24 8EZ; email: [email protected]

I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract for the supply of the following service:

Course title and booking reference:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.