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AgilePM and Digital Services - Framework for Public Sector Business Agility

By Geof Ellingham | 9 June 2017

What we learned from ICT 2.0

The UK Government’s Digital Service Standard puts user needs first, literally; the first two criteria in the Standard are “understand user needs” and “do ongoing user research”. So it makes sense that our work to design a new course and qualification for people developing digital services using Agile methods, should do the same.

Our journey started at the Government ICT 2.0 Conference last year, where the Agile Business Consortium facilitated a seminar on “creating effective Agile governance for digital service delivery”.

Many of the challenges raised by delegates at the seminar echoed those identified by Daniel Thornton in the editorial to this ebook:

  • Governance needs to become less bureaucratic, more flexible and more focused on setting clear goals, delegating decision-making and facilitating cross-programme conversations
  • A shared understanding of Agile delivery and digital services needs to be cultivated
  • at all levels, from senior civil servants to ICT developers
  • The focus of attention must be on meeting user and business needs, not on the process, and staff need to understand how to select and adapt Agile tools and frameworks flexibly
  • People need more support and guidance in how to put the GOV.UK Service Manual into practice

When we reviewed these findings, it seemed clear that there was an educational need that the Agile Business Consortium could help with, and we decided to adapt our widely recognised Agile Project Management (AgilePM®) framework and qualification. This is specifically targeted at digital service development and teaching key elements of the GOV.UK Digital Service Standard and Service Manual.